I can't use my phone as a hotspot with my GSM 5G line

Mushfiq Rahman Updated by Mushfiq Rahman

Ensure that your plan includes the hotspot feature. Shareable Data, Unlimited Essentials and Unlimited Premium plans include a hotspot

If your data and other services are working fine, but mobile hotspot isn't, please follow the steps below:

First steps

  1. Make sure you're in a good coverage area and both devices are close to each other
  2. Verify that hotspot is turned on from your device
  3. Please check these steps on the device you’re trying to connect:
  • Make sure that Wi-Fi is turned on
  • Ensure It's connected to the right Hotspot Wi-Fi network
  • Restart the device you are trying to connect to the hotspot
  • Try accessing a different website or app. If they work as expected, the hotspot is not the problem
  • Delete the Wi-Fi profile on the connecting device and re-add it
  • Close or disable any programs running in the background and clear the browser cache & history


Step 1. Update the APN

  1. Check that the APN settings are configured as stated here
  2. If the APN settings are correct but your hotspot still doesn’t work, please amend the APN type to the following:

APN type:default,MMS,supl,dun

Step 2. Turn Airplane mode ON and OFF

  1. Go to Settings > Connections / Network & Internet >Airplane/Flight mode.
  2. Turn ON Airplane/Flight mode.
  3. Turn OFF Airplane/Flight mode.
  4. Check that hotspot is turned ON.


Step 1. Check the APN

  1. Check that the APN settings are configured as stated here. If there is a hotspot section appearing under Settings > Cellular / Mobile data > Cellular / Mobile Data Options, be sure to enter “pwg” under that APN field too.
  2. Turn ON Airplane mode and then turn it OFF again
  3. Go to Settings > Cellular / Mobile data
  4. Tap Cellular / Mobile data slider to turn it on
  5. Tap Personal Hotspot, then tap the slider to turn it on

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