What do I do if my AutoPay fails?

If your AutoPay fails due to the payment being declined by your bank or for some other reason, it will be turned off and you'll receive an email notification. At this point, you'll need to update your payment method and make a payment manually by following the instructions below:

  1. Sign into your account. You'll find yourself at the account dashboard.
  2. Click on the line that had AutoPay fail. 
  3. Click on the blue ‘PAY MY BILL' button.
  4. You will see the matrix of talk, text, and data options appear (just like at sign-up).
  5. Your current base plan options will be highlighted. If you want to change your plan, simply pick the talk, text, and data buckets that you would like to use moving forward.
  6. Once you're happy with your selection, pick the payment method you would like to use and click ‘SELECT PLANS’ at the bottom of the page.
  7. After you complete the checkout, your new plan will go into effect with the start of the new billing cycle.
  8. You can then re-enable the AutoPay after your new billing cycle starts.

If you run into further issues feel free to use chat or call 1-878-205-0088 for 24/7 live assistance.

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