What do I do if my AutoPay fails?

If your AutoPay fails due to the payment being declined by your bank or for some other reason, it will be turned off and you'll receive an email notification. At this point, you'll need to update your payment method and make a payment manually by following the instructions below:

  1. Sign in to your account. You'll find yourself at the account dashboard.
  2. Click on the line that had AutoPay fail. 
  3. Click on the blue ‘PAY MY BILL' button.
  4. You will see options to choose from our Unlimited or Shareable Data plans. You can also choose our Custom or Starter plan by clicking on " Looking for low data plan? "
  5. Your current base plan options will be highlighted. If you want to change your plan, simply pick the plan that you would like to use moving forward.
  6. Once you're happy with your selection, pick the payment method you would like to use and click ‘Pay my bill’ at the bottom of the page. This will start your plan immediately.
  7. You can also choose to save a plan for your next billing cycle by keeping the Autopay toggle on and then clicking on "Save this plan". After you complete the checkout, your new plan will go into effect with the start of the new billing cycle.
  8. You can then Re-enable the AutoPay after your new billing cycle starts.

If you run into further issues, please reach out to us over chat, email (help@usmobile.com)​, or call 1-878-205-0088 for 24/7 live assistance.

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