Can I add a second line to my account?
How can I switch between Warp 5G & GSM 5G?
How do I cancel a payment?
How do I check my balance via SMS?
How do I create an account?
How do I name a phone line?
How do I pay my monthly bill?
How do I refer someone to US Mobile?
How do I set up Security Questions for my US Mobile Account?
How do I set up Two-Factor Authentication (2FA) for your US Mobile account
How do I sign into my account?
How do I snooze my account?
How do I transfer my number to eSIM?
How do I verify my US Mobile account?
How to manage a Pooled Plan
How to set up a Shareable Data Plan
How to understand usage in Shareable Data Plans
How to use Single Sign-On with your account
I'm having trouble signing into my account
What do I need to do to port out my number?
What happens if I run out of data in my Shareable Data Plan?
What is AutoPay and how can I enable it?
Where can I check my remaining Minutes, Text Messages and Data?
Calls going to Landline
How to Check Your Block List
How to set up your iPhone with Warp 5G in case of No Service
I can't use my phone as a hotspot on my Warp 5G line
I can't use my phone as a hotspot with my GSM 5G line
I cannot receive or access my voicemail
I cannot send or receive text messages with GSM 5G line
I cannot send or receive text messages with Warp 5G line
I cannot send/receive MMS with GSM 5G line
I cannot send/receive MMS with Warp 5G line
I use GSM and I cannot make or receive calls
I use GSM and my cellular data is not working, but talk and text are.
I use Warp 5G and I cannot make or receive calls
I use Warp 5G and my cellular data is not working, but talk and text are
Kyocera Device setup
My Caller ID is incorrect
100 MB to GB – What Can I Do with 100 MB of Data?
Buy now and pay later: check out with Affirm
Can I return a phone I bought from US Mobile?
Do unused minutes rollover?
Does it cost me to call customer support?
Easily set up Autopay for your phone bill
How am I billed for calls and texts?
How can I disable my service?
How do you enable Consolidated Billing?
How does the Student Discount work?
What do I do if my AutoPay fails?
What is a base plan?
What is the Recovery Fee?
What payment methods does US Mobile accept?
What taxes and fees do I have to pay with US Mobile?
Where can I find an invoice for my order?
Where can I update my payment information?
Where can I view my order history?
Will I lose my number if I don't pay the bill?
Can I change my plan in the middle of the month?
Get Started With US Mobile
How do I use a promo code?
How long does my plan last for?
How to get a free Starter Kit
I don't have a phone. What do I do?
We have news to share
What do I do if I run out of minutes, texts, or data in the middle of the month?
Where can I get a US Mobile SIM?
Which US Mobile network is best for me?
Which frequency bands does US Mobile use?
Can I use my phone when traveling internationally?
Can I use talk and text with my international plan?
Google Pixel: Activate and install an international eSIM
How to Buy (or redeem) an International eSIM plan
List of international eSIM compatible devices
Samsung Galaxy: Activate and install an international eSIM
Supported Carriers for our international destinations
What to expect after your international data purchase?
eSIM Data Roaming Country APN Settings
iPhone: Activate and install an international eSIM plan
Can I switch to a different phone later?
How Do I Set Up Wifi Calling?
How can I adjust my phone's ring time?
How can I get my phone unlocked?
How can I set up a hotspot?
How do I access my voicemail?
How do I insert the SIM into my phone?
How do I set up my voicemail / visual voicemail?
I forgot my voicemail password
Will US Mobile SIM cards fit in my phone?
Will my phone work with US Mobile?
How to set up an Android with a GSM LTE line
How to set up an iPhone with a GSM LTE line
How to set up an iPhone with a GSM LTE line - iOS 8 and newer (iPhone 6 and newer)
How to set up your Android with Warp 5G in case of No Service
How to set up your Samsung device with a Warp 5G line
How to set up your device with Warp 5G in case of No Service
How to set up your device with a GSM LTE line
Is my device compatible with US Mobile?
Can I decide which phone number I get?
How can I keep my number?
How do I activate my SIM card?
How to transfer your number from one carrier to another
I cannot activate my SIM
I lost my SIM card
I need to update the information on my port request
At US Mobile, we offer international data across 150+ countries. Check out our international roaming plans here.
As long as your phone is eSIM compatible and not carrier-locked, you can get 4G LTE & 5G data as soon as you land at your next destination. If you require more data, you can add it at local rates. The activation of our eSIM takes around two minutes, and your plan will be activated shortly after your purchase is successfully completed.
What is an eSIM?
- It is an embedded SIM that connects you to service without putting a physical SIM in your phone.
- Check if your device model is included in this list of eSIM-compatible phones for international data.
- Check to see if your device is unlocked. Don't know if your phone is locked? Check this article to see if your phone is locked.
What is a locked device?
- It is a cellular device that is able to accept only 1 type of SIM card; the SIM card that belongs to the cellular provider the device was originally bought from.
- If you have a device that was financed from a carrier you were on, and you are still financing it, chances are your device is carrier-locked. You can reach out to the carrier you bought your device from to check whether it is still locked with that carrier.
- iPhones purchased directly from Verizon are unlocked 60 days after purchase.
- You can also refer to the lock policies for AT&T, Sprint, or T-Mobile.
- For more information on locked devices, check this article.
If you have an Apple device, to learn if your iOS device is eSIM compatible and carrier unlocked, you will need to:
- Go to Settings > General > About.
- Scroll down to view the "Carrier lock" section.
- It should say "NO SIM restrictions", which means that the device is unlocked
- Scroll down to view the "AVAILABLE SIM" (iOS 15 and newer) or "DIGITAL SIM" (older iOS versions) section. It should contain an IMEI under AVAILABLE SIM or DIGITAL SIM, which means that the device is eSIM compatible
Depending on your device's capability, if you have more than one SIM on the device, you may need to temporarily disable/remove one of the SIM cards before trying to download the eSIM.
Our international data plan does not include talk & text. We recommend you use FaceTime, Facebook Messenger, WhatsApp, etc. to make and receive calls.
You can also use the Wi-Fi Calling Feature on our GSM 5G and WARP 5G network to send/receive texts and calls from Domestic US Lines while you are abroad. However, to use this feature, you would have to set up Wifi Calling on your device before traveling abroad.