How do I cancel a payment?

If you've paid for another month of service and realize that you've chosen the wrong plan, here's how you can cancel the payment and reorder:

  1. Sign in to your account. You'll find yourself at the account dashboard.

  1. Click on the line that you would like to cancel the payment for

  1. Scroll down to the Billings tab and select "View Invoice"
  2. Click  'Cancel Plan' to cancel the current order. A refund will be processed automatically, but it may take 2-3 business days for the refund to show up on your credit/debit card

Shareable Data Plan payments cannot be canceled in advance. Please reach out to customer support via chat, email, or call for assistance anytime!
You can't cancel top-up orders yourself

NOTE:

  • This only works if your new plan is still 'scheduled' i.e. the current billing cycle hasn't ended, so the plans you bought are still queued
  • If you have AutoPay enabled, you'll need to cancel it first by clicking 'Manage AutoPay' and 'Turn OFF Autopay'

How did we do?

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