I lost my SIM card

What to do if your SIM card is lost?

If your SIM card has been lost or damaged, just ask us for a free replacement. You can chat with us, call 1-878-205-0088 or email help@usmobile.com. You'll be asked to confirm your updated shipping address, and a new SIM would be shipped out ASAP.

What to do once you receive the SIM card?

Once you've received it, please do not attempt to activate the SIM yourself. Instead, get in touch once more and tell us the 19 or 20 digit SIM card number, which is printed on both the SIM and the jacket it comes in. We'll move your phone number over to the new SIM card, plans and all, and it will not cost you anything.

How did we do?

I cannot activate my SIM

I need to update the information on my port request

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