Account
Can I add a second line to my account?
How can I switch between Warp 5G & GSM 5G?
How do I cancel a payment?
How do I check my balance via SMS?
How do I create an account?
How do I name a phone line?
How do I pay my monthly bill?
How do I refer someone to US Mobile?
How do I set up Security Questions for my US Mobile Account?
How do I set up Two-Factor Authentication (2FA) for your US Mobile account
How do I sign into my account?
How do I snooze my account?
How do I transfer my number to eSIM?
How do I verify my US Mobile account?
How to manage a Shareable Data Plan?
How to set up a Shareable Data Plan
How to understand usage in Shareable Data Plans
How to use Single Sign-On with your account
I'm having trouble signing into my account
What do I need to do to port out my number?
What happens if I run out of data in my Shareable Data Plan?
What is AutoPay and how can I enable it?
Where can I check my remaining Minutes, Text Messages and Data?
Troubleshooting
Calls going to Landline
How to Check Your Block List
How to set up your iPhone with Warp 5G in case of No Service
I can't use my phone as a hotspot on my Warp 5G line
I can't use my phone as a hotspot with my GSM 5G line
I cannot receive or access my voicemail
I cannot send or receive text messages with GSM 5G line
I cannot send or receive text messages with Warp 5G line
I cannot send/receive MMS with GSM 5G line
I cannot send/receive MMS with Warp 5G line
I use GSM and I cannot make or receive calls
I use GSM and my cellular data is not working, but talk and text are.
I use Warp 5G and I cannot make or receive calls
I use Warp 5G and my cellular data is not working, but talk and text are
Kyocera Device setup
My Caller ID is incorrect
Billing
100 MB to GB – What Can I Do with 100 MB of Data?
Buy now and pay later: check out with Affirm
Can I return a phone I bought from US Mobile?
Do unused minutes rollover?
Does it cost me to call customer support?
Easily set up Autopay for your phone bill
How am I billed for calls and texts?
How can I disable my service?
How do you enable Consolidated Billing?
How does the Student Discount work?
What do I do if my AutoPay fails?
What is a base plan?
What is the Recovery Fee?
What payment methods does US Mobile accept?
What taxes and fees do I have to pay with US Mobile?
Where can I find an invoice for my order?
Where can I update my payment information?
Where can I view my order history?
Will I lose my number if I don't pay the bill?
Join
Can I change my plan in the middle of the month?
Get Started With US Mobile
How do I use a promo code?
How long does my plan last for?
How to get a free Starter Kit
I don't have a phone. What do I do?
We have news to share
What do I do if I run out of minutes, texts, or data in the middle of the month?
Where can I get a US Mobile SIM?
Which US Mobile network is best for me?
Which frequency bands does US Mobile use?
International
Can I use my phone when traveling internationally?
Can I use talk and text with my international plan?
Google Pixel: Activate and install an international eSIM
How to Buy (or redeem) an International eSIM plan
List of international eSIM compatible devices
Samsung Galaxy: Activate and install an international eSIM
Supported Carriers for our international destinations
What to expect after your international data purchase?
eSIM Data Roaming Country APN Settings
iPhone: Activate and install an international eSIM plan
Business
Device Features
Call Blocking
Call Forwarding
Can I switch to a different phone later?
How Do I Set Up Wifi Calling?
How can I adjust my phone's ring time?
How can I get my phone unlocked?
How can I set up a hotspot?
How do I access my voicemail?
How do I insert the SIM into my phone?
How do I set up my voicemail / visual voicemail?
I forgot my voicemail password
Will US Mobile SIM cards fit in my phone?
Will my phone work with US Mobile?
Device Setup
How to set up an Android with a GSM 5G line
How to set up an iPhone with a GSM 5G line
How to set up an iPhone with a GSM LTE line - iOS 8 and newer (iPhone 6 and newer)
How to set up your Android with Warp 5G in case of No Service
How to set up your Android with Warp 5G in case of No Service
How to set up your Samsung device with a Warp 5G line
How to set up your device with Warp 5G in case of No Service
How to set up your device with a GSM LTE line
Is my device compatible with US Mobile?
SIM Activation
Can I decide which phone number I get?
How can I keep my number?
How do I activate my SIM card?
How to transfer your number from one carrier to another
I cannot activate my SIM
I lost my SIM card
I need to update the information on my port request
Device FAQs
- All Categories
- Account
- How to set up a Shareable Data Plan
How to set up a Shareable Data Plan
How to set up a Shareable Data Plan?
- First, you'll need to log into your US Mobile dashboard. Alternatively, you can download our mobile app for an easier experience on mobile.
- In your dashboard, go to All my pools.
- You'll see an introduction screen that gives you some basic info about how our Shareable Data plans work. Continue to the next screen, where you can create your Shareable data pool.
- On this screen, give your pool a name, select an icon and color (to help you distinguish multiple, separate shareable data pools you might create). And choose the amount of Shareable data you want each month, based on your data needs. The prices already include access fees for one line.
- If you've already got active lines with US Mobile, you can add them to your pool via the "Lines" tile. You can also add lines to your shareable pool after creating it.
- If you need physical SIMs for the lines you will add to your Shareable plan, add the number of Starter Kits you want via the Free Starter Kits tile.
- Enter your payment and shipping information, and finalize your purchase. Your Shareable pool will be created right away.
How do I add lines to my Shareable Data pool?
Add lines to your pool at any time.
- Navigate to the details page for the shareable pool to which you want to add one or more lines (In your dashboard, go to All my pools > then select the desired pool)
- Click "Add a line" in the top right of the pool page. This will open a side drawer that will give you several options to add a line:
- Choose an existing line on your account.
- Get a new number.
- Transfer an existing number. Here, you'll have to enter your current carrier information so we can port in your number.
I don't have any Starter Kits yet
When you're setting up your pool, you can order up to 5 complimentary starter kits, completely for free!
Or order US Mobile Starter Kits anytime you want.
What lines are eligible for shared data plans?
- Both Warp 5G and GSM 5G lines will work with our shareable data plans.
- You can even mix both Warp 5G and GSM 5G lines in one shareable data plan.
When does the billing cycle start for my Shareable Plan?
- The clock won't start ticking on your Shareable plan cycle until you add your first line to the shareable data pool. That means you can create a shareable pool and add lines later.
- Your Shareable plan cycle will last 30 days from the day you add your first line.
I already have a shareable data pool, on the old pricing. How do I switch it to the new shareable plan?
Here is how you can switch an existing pool to the new pricing:
- Go to your Pool page > Settings
- Click to “Edit” the base plan
- Switch the toggle at the top of the edit base plan modal, to view the new pricing
- Select a new base plan based on the new pricing (which includes one line in the pool for free)
- Hit “Save Changes”. The new pricing will take effect at the start of your next billing cycle.