Can I change my phone number if I don't like it?
Can I change my plan in the middle of the month?
Can I decide which phone number I get?
How do I use a promo code?
How long does my plan last for?
How to get a free Starter Kit
We have news to share
What do I do if I run out of minutes, texts, or data in the middle of the month?
Where can I get a US Mobile SIM?
Which US Mobile network is best for me?
Which networks does US Mobile use?
Calls going to Landline
How to Check Your Block List
I can't use my phone as a hotspot on my Super LTE line
I can't use my phone as a hotspot with my GSM LTE line
I cannot receive or access my voicemail
I cannot send or receive text messages with GSM LTE line
I cannot send or receive text messages with Super LTE line
I cannot send/receive MMS with GSM LTE line
I cannot send/receive MMS with Super LTE line
I cannot use SIM on my device
I have no service with GSM LTE line after the APN Update
I use GSM and I cannot make or receive calls
I use GSM and my cellular data is not working, but talk and text are.
I use Super LTE and I cannot make or receive calls
I use Super LTE and my cellular data is not working, but talk and text are
Can I add a second line to my account?
How can I switch between GSM & Super LTE?
How do I cancel a payment?
How do I check my balance via SMS?
How do I create an account?
How do I name a phone line?
How do I pay my monthly bill?
How do I refer someone to US Mobile?
How do I sign into my account?
How do I snooze my account?
How to manage a Pooled Plan
How to set up a Pooled Plan
How to understand usage in Pooled Plans
I'm having trouble signing into my account
US Mobile's iOS & Android Apps
What do I need to do to port out my number?
What happens if I run out of data in my Pooled Plan?
What is AutoPay and how can I enable it?
Where can I check my remaining Minutes, Text Messages and Data?
100 MB to GB – What Can I Do with 100 MB of Data?
Can I return a phone I bought from US Mobile?
Do unused minutes rollover?
Does it cost me to call customer support?
How am I billed for calls and texts?
How can I close my account?
How does the Risk-free trial work?
How does the Student Discount work?
What do I do if my AutoPay fails?
What is a base plan?
What is the Regulatory Cost Recovery Fee?
What payment methods does US Mobile accept?
What taxes and fees do I have to pay with US Mobile?
Where can I find an invoice for my order?
Where can I update my payment information?
Where can I view my order history?
Will I lose my number if I don't pay the bill?
Can I make international calls?
Can I use my phone when traveling internationally?
List of eSIM compatible devices
Step-by-step installation guide for eSIM
eSIM Data Roaming Country APN Settings
Can I switch to a different phone later?
How can I adjust my phone's ring time?
How can I get my phone unlocked?
How can I set up a hotspot?
How do I access my voicemail?
How do I insert the SIM into my phone?
How do I set up my voicemail / visual voicemail?
I don't have a phone. What do I do?
I forgot my voicemail password
Is my device compatible with US Mobile?
My Caller ID is incorrect
Will US Mobile SIM cards fit in my phone?
Will my phone work with US Mobile?
How to set up a Blackberry with a GSM LTE line
How to set up an Android with a GSM LTE line
How to set up an iPhone with a GSM LTE line
How to set up an iPhone with a GSM LTE line - iOS 8 and newer (iPhone 6 and newer)
How to set up an iPhone with a GSM LTE line - iOS Version 5 & earlier
How to set up an iPhone with a GSM LTE line - iOS Version 6 & 7
How to set up your Android with Super LTE in case of No Service
How to set up your Samsung device with a Super LTE line
How to set up your device with Super LTE in case of No Service
How to set up your device with a GSM LTE line
How to set up your iPhone with Super LTE in case of No Service
How can I keep my number?
How do I activate my SIM card?
How to transfer your number from one carrier to another
I cannot activate my SIM
I lost my SIM card
I need to update the information on my port request
US Mobile is totally re-imagining what cellular connectivity means in America. Below is a rundown of how we are continuing to provide unmatched value from our revamped custom plans to pretty much the best unlimited plan in America. All on the best network in America with high speed global connectivity included through the launch of our eSIM and customizable perks that have never been seen before in our industry.
Here are the latest improvements to the most customizable plans in the country.
1. All-New Unlimited Plans
We’re delighted to announce our new completely redesigned unlimited plans. The plans now include more high-speed data and faster speeds with up to 10GB of free high-speed 4G LTE international roaming data. On top of that our unlimited plans will also include some really phenomenal perks. See below!
2. Customizable Perks
We’re super excited to launch our perks program for unlimited lines. It is truly the first of it’s kind. You choose which subscriptions like Netflix, Disney+, Spotify Family and more you want to be covered by us. You can essentially get all of your entertainment covered by us.
3. Redesigned custom plans
We didn’t forget about users who don’t need unlimited. We added more data, talk, and text options with better prices and revamped the menu so it’s even easier to use. Try it out below!
4. International Roaming
We’re making international roaming delightfully easy! No more figuring out the best roaming deal, misplacing your SIM, or coming home to a huge bill. Getting International roaming is just a few taps away in our app. Our unlimited plans now come with up to 10GB of high-speed 4G LTE international roaming data on us and if you need more you can easily get more at at local rates.
5. Autopilot AI
We’re introducing the first AI-powered phone plan that helps customers discover how they use their devices. Our Autopilot AI will use elements of AI, and machine-learning to progressively learn how much talk, text, and data a customer really uses, and then suggest the best plan for them. Most people in the US are overpaying on their phone bills and can save about $1,200 over 2 years from a typical phone plan by switching to a smaller plan that actually fits their needs. US Mobile’s Autopilot AI uses machine learning to analyze customers’ usage and finds their unique usage patterns. Using that information Autopilot AI recommends the best plan for that user.
6. iOS App
The app has been one of the most requested features at US Mobile and we wanted to make sure that we created something great. We had launched light-weight app on PWA, but are super excited to announce that it will be available in the Apple App Store and Google Play Store very soon. Users will be able to check balances, change plans, add Top Ups, edit your profile, update the payment information and more right from the US Mobile app.
7. SMS Tops Ups
We’re making it even easier to manage your connectivity. Users can now easily check their balance or add more talk, text or data on the go just by simply texting us at +1(888)878-1488.
- Example: Text“Topup text 100mb” to get 100 texts