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Can I change my plan in the middle of the month?
You cannot change your base plan in the middle of the month. If you find yourself running low during a billing cycle, you can order additional talk, text, and data as needed. The remaining balance fr…
Can I decide which phone number I get?
Currently, you can choose the ZIP code for the service address for each new number you get from us, which will assign a random area code that associates with that ZIP code. However, it is not possibl…
How do I use a promo code?
Welcome to US Mobile! We're really glad that you are trying us out. Enter the promo code on the checkout page when ordering a starter kit or a plan. Promo codes are applied when: Ordering a SIM, Star…
How long does my plan last for?
We are a prepaid carrier , which means you pay up-front for 30 days. After 30 days of service, you can renew the plan you had or pick a new one. Your renewal date is 30 days from when your line is ac…
How to get a free Starter Kit
Here are the steps you need to get your free Starter Kit Create your free account here. After signing in, on your dashboard - Click on Add a Line on top of your dashboard. Click on Order a Starter Ki…
We have news to share
US Mobile is totally re-imagining what cellular connectivity means in America. Below is a rundown of how we are continuing to provide unmatched value from our revamped custom plans to pretty much the…
What do I do if I run out of minutes, texts, or data in the middle of the month?
If you ever find yourself running low on minutes, text, or data during a billing cycle, you can easily top-up through your dashboard , the US Mobile app , or using SMS codes. You need to pay the amou…
Where can I get a US Mobile SIM?
You can order a US Mobile Starter Kit from our website. The starter kit is handy as it has both our SIM cards in one convenient package at no additional cost. We ship using USPS and you can expect to…
Which US Mobile network is best for me?
The US Mobile Starter Kit comes with two SIM cards. The white SIM card is meant for GSM LTE , and the black one gets you access to our Super LTE network. What are the major differences? Network Type…
Which networks does US Mobile use?
US Mobile partners with the two fastest and most reliable networks to bring you our GSM LTE and Super LTE networks. You get the same network quality but with more flexibility and better prices. This…
