What is AutoPay and how can I enable it?

AutoPay is a service that automatically uses a credit card or debit card that you've saved to automatically renew your phone plan before it expires. 

You can choose to put your line on AutoPay to avoid missing payments and resultant gaps in the service of talk, text, and data.

Exclusive discounts like our family plan, any recurring promo code added at the time of activation, or any service credit added to your line require AutoPay to be ON.

AutoPay charges your credit or debit card 2 days before your billing cycle ends, and the plan will go live at the end of the current billing cycle. For example, if your plan expires on the 30th, AutoPay will charge your saved payment method on the 28th.

You will still get an invoice via email detailing all charges.

How do you turn AutoPay On/Off?

Watch the video or read the instructions below:

  1. "Sign In" to your account. You'll find yourself at the account dashboard.

  1. Click on the line you want to enable AutoPay on.

  1. One way to tell if the AutoPay for this line is ON or OFF is what it says once you click on the line.
    1. If it says "Expires in X days" then the AutoPay is OFF.
    2. If it says "Auto-renews in X days" then the AutoPay is ON.
  2. Another way you can check is by scrolling down to the Billing Tab when you click on the line, and checking the Autopay status.

  1. To turn AutoPay ON, click on the "Change Plan" option under Line Settings.

  1. You will see the matrix of talk, text, and data options appear (just like at sign-up). You can select the plan of your choice for AutoPay, and make sure the AutoPay toggle is ON (it is ON by default).
  2. If the AutoPay is ON, it will say "Save this Plan" and if the AutoPay is OFF, it will say "Pay My Bill"

  1. Once you're happy with your plan, click "Save this Plan" to finish setting up your AutoPay for this line. 
  2. After you complete your checkout, the new plan will go into effect with the start of the new billing cycle.

Renew plan for the next month:

  • You can modify your AutoPay at any time by clicking on "Change Plan"
  • You can disable AutoPay by simply clicking on "Manage AutoPay" on the line page.

If an AutoPay payment is declined, we will notify you via email, and the AutoPay will be turned off. You would have ample time in the next 2 days to log into your account, update the payment method if need be, and then renew the service by manually paying for the service by keeping AutoPay OFF.

If you have any questions, reach out to our customer support, and we'll be happy to help!

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