Can I change my phone number if I don't like it?
Can I change my plan in the middle of the month?
Can I decide which phone number I get?
How do I use a promo code?
How long does my plan last for?
How to get a free Starter Kit
We have news to share
What do I do if I run out of minutes, texts, or data in the middle of the month?
Where can I get a US Mobile SIM?
Which US Mobile network is best for me?
Which networks does US Mobile use?
Calls going to Landline
How to Check Your Block List
I can't use my phone as a hotspot on my Super LTE line
I can't use my phone as a hotspot with my GSM LTE line
I cannot receive or access my voicemail
I cannot send or receive text messages with GSM LTE line
I cannot send or receive text messages with Super LTE line
I cannot send/receive MMS with GSM LTE line
I cannot send/receive MMS with Super LTE line
I cannot use SIM on my device
I have no service with GSM LTE line after the APN Update
I use GSM and I cannot make or receive calls
I use GSM and my cellular data is not working, but talk and text are.
I use Super LTE and I cannot make or receive calls
I use Super LTE and my cellular data is not working, but talk and text are
Can I add a second line to my account?
How can I switch between GSM & Super LTE?
How do I cancel a payment?
How do I check my balance via SMS?
How do I create an account?
How do I name a phone line?
How do I pay my monthly bill?
How do I refer someone to US Mobile?
How do I sign into my account?
How do I snooze my account?
How to manage a Pooled Plan
How to set up a Pooled Plan
How to understand usage in Pooled Plans
I'm having trouble signing into my account
US Mobile's iOS & Android Apps
What do I need to do to port out my number?
What happens if I run out of data in my Pooled Plan?
What is AutoPay and how can I enable it?
Where can I check my remaining Minutes, Text Messages and Data?
100 MB to GB – What Can I Do with 100 MB of Data?
Can I return a phone I bought from US Mobile?
Do unused minutes rollover?
Does it cost me to call customer support?
How am I billed for calls and texts?
How can I close my account?
How does the Risk-free trial work?
How does the Student Discount work?
What do I do if my AutoPay fails?
What is a base plan?
What is the Regulatory Cost Recovery Fee?
What payment methods does US Mobile accept?
What taxes and fees do I have to pay with US Mobile?
Where can I find an invoice for my order?
Where can I update my payment information?
Where can I view my order history?
Will I lose my number if I don't pay the bill?
Can I make international calls?
Can I use my phone when traveling internationally?
List of eSIM compatible devices
Step-by-step installation guide for eSIM
eSIM Data Roaming Country APN Settings
Can I switch to a different phone later?
How can I adjust my phone's ring time?
How can I get my phone unlocked?
How can I set up a hotspot?
How do I access my voicemail?
How do I insert the SIM into my phone?
How do I set up my voicemail / visual voicemail?
I don't have a phone. What do I do?
I forgot my voicemail password
Is my device compatible with US Mobile?
My Caller ID is incorrect
Will US Mobile SIM cards fit in my phone?
Will my phone work with US Mobile?
How to set up a Blackberry with a GSM LTE line
How to set up an Android with a GSM LTE line
How to set up an iPhone with a GSM LTE line
How to set up an iPhone with a GSM LTE line - iOS 8 and newer (iPhone 6 and newer)
How to set up an iPhone with a GSM LTE line - iOS Version 5 & earlier
How to set up an iPhone with a GSM LTE line - iOS Version 6 & 7
How to set up your Android with Super LTE in case of No Service
How to set up your Samsung device with a Super LTE line
How to set up your device with Super LTE in case of No Service
How to set up your device with a GSM LTE line
How to set up your iPhone with Super LTE in case of No Service
How can I keep my number?
How do I activate my SIM card?
How to transfer your number from one carrier to another
I cannot activate my SIM
I lost my SIM card
I need to update the information on my port request
You can choose to put your line on AutoPay to avoid missing payments and resultant gaps in the service of talk, text, and data.
Exclusive discounts like our family plan, any recurring promo code added at the time of activation, or any service credit added to your line requires the AutoPay to be ON. It allows you to set up automatic payments with plans of your choice using your credit or debit card.
Once you sign up, we will automatically charge your debit or credit card 2 days before your current plan expires, and the plan will go live at the end of the current billing cycle. Moreover, You should also keep in mind that your AutoPay will be automatically switched OFF if you change your credit card.
You will still get an invoice via email detailing all charges.
Follow the instructions below:
1. "Sign In" to your account. You'll find yourself at the account dashboard.
2. Click on the line you want to enable AutoPay on.
3. One way to tell if the AutoPay for this line is ON or OFF is what it says once you click on the line.
- If it says "Pay My Bill," then the AutoPay is OFF.
- If it says "Review My Plan," then the AutoPay is ON.
To turn AutoPay ON, click on the blue "Pay My Bill" button.
4. You will see the matrix of talk, text, and data options appear (just like at sign-up). You can select the plan of your choice for the AutoPay, make sure the AutoPay toggle is ON (it is ON by default).
If the AutoPay is ON, it will say "Save this Plan," and if the AutoPay is OFF, it will say "Pay My Bill,"
5. Once you're happy with your plan, click "Save this Plan" to finish setting up your AutoPay for this line.
6. After you complete your checkout, the new plan will go into effect with the start of the new billing cycle.
Renew plan for the next month:
- You can modify your AutoPay at any time by clicking on "Review My Plan" > "Change my plan",
- You can disable Auto-pay by simply clicking on "Review my plan" > "Cancel AutoPay" > "Yes, turn AutoPay OFF" on the line page.
If an AutoPay payment is declined, we will notify you via email, and the AutoPay will be turned off. You would have ample time in the next 2 days to log into your account, update the payment method, if need be, and then renew the service by manually paying for the service by keeping AutoPay OFF.
If you have any questions, reach out to our customer support, and we'll be happy to help!