Account
Can I add a second line to my account?
Yes, you can! If your whole family is using US Mobile, it would make sense to have everyone's phone line under the same roof. Or if you're a business owner, having each employee's line under the same…
How can I switch between GSM & Warp 5G?
Transferring your phone number from GSM to Warp 5G, or vice versa, is a little different from simply transferring your number from one SIM to another, with both of them being on the exact same networ…
How do I cancel a payment?
If you paid for another month of service and realize that you chose the wrong plan, then do not worry, there is a way to cancel the payment and reorder. Here's how: Sign in to your account. You'll fi…
How do I check my balance via SMS?
To check your balance via SMS, all you have to do is type 'Balance for' and then type your phone number, and send it to +1(888)878-1488. For example, if your phone number is 5551231234, you: (1) Type…
How do I create an account?
You can create a US Mobile account by clicking on " Sign In " towards the top right-hand corner when you open the US Mobile website and clicking on " Sign up ". Once you do that, you can click on " G…
How do I name a phone line?
If you have multiple phone lines in your account, you can assign them names and icons to make it easier to identify which line belongs to who. 1. Sign in to your account. You'll find yourself at your…
How do I pay my monthly bill?
You can pay your bill through your account dashboard. There are 4 scenarios you need to consider if you want to change your plan. Follow the instructions below for each scenario: Shifting to a New Ba…
How do I refer someone to US Mobile?
US Mobile’s referral program gives you 50% off up to a maximum of $25 (You can check the amount from your dashboard) on your next AutoPay plan purchase when you get a friend to join US Mobile. To hel…
How do I set up Security Questions for my US Mobile Account?
Security questions for your US Mobile account becomes available after you have verified your account, and set up Two-Factor Authentication (2FA). To set up security questions for your account follow…
How do I set up Two-Factor Authentication (2FA) for your US Mobile account
Two-Factor Authentication (2FA) becomes available after you have verified your account. To set up 2FA for your account follow these steps. Sign in to your US Mobile account. On the dashboard, you wil…
How do I sign into my account?
Just visit the US Mobile website and click on " Sign in " in the top right corner. Use your registered email ID to log in. It'll be the same one that you used while creating your US Mobile account. Y…
How do I snooze my account?
You may be wondering what to do with your phone line if you're not going to be actively using it for a certain time, such as when leaving the country for a few months. Do you keep paying for plans th…
How do I verify my US Mobile account?
If you have not verified your account, you will not be able to use any other features in your US Mobile dashboard (with the exception of Sign Out and Help). Sign in to your US Mobile dashboard. In yo…
How to manage a Pooled Plan
What are Pooled Plans?. Pooled Plans or Shared Data Plans are a major new product US Mobile launched. Our subscribers can set up multiple lines to draw from a shared “pool” of data. It’s a fundamenta…
How to set up a Pooled Plan
How to set up a shared data plan. Pooled Plans will be available for all our users in mid-April! First, you'll need to log into our app. Need to download our mobile apps ? Go to All my pools. You'll…
How to understand usage in Pooled Plans
This article will walk you through how to interpret your pooled lines' usage history. Terms we use for Pooled Plans. Pool Size The amount of data in gigabytes that your lines will share from Top up A…
I'm having trouble signing into my account
Try the troubleshooting steps below to see if that resolves the issue. If those don't work, you can also reset your password or reach out to us for help. Read me first. If your web browser auto-fills…
US Mobile's iOS & Android Apps
iOS. Andro id. What you can do with the app: Practically, anything you do in your US Mobile dashboard can be done in the US Mobile apps. You can also see a list of upcoming updates we are adding that…
What do I need to do to port out my number?
We’ll miss you! You'll need to contact the new carrier that you are moving to for specific instructions. If they need your US Mobile A ccount number and PIN , contact us via chat, call 611 or email h…
What happens if I run out of data in my Pooled Plan?
US Mobile now offers shared data plans along with unlimited talk and text! If you use up all the data you paid for, the lines in your pool will not have 4G LTE data service anymore. Reaching out when…
What is AutoPay and how can I enable it?
You can choose to put your line on AutoPay to avoid missing payments and resultant gaps in the service of talk, text, and data. Exclusive discounts like our family plan, any recurring promo code adde…
Where can I check my remaining Minutes, Text Messages and Data?
You can check your account balance on your online dashboard, in the US Mobile app or using SMS codes. Here's how: Online Dashboard. 1. Sign into your account. You'll find yourself on your account das…
