Account
Can I add a second line to my account?
Yes, you can! If your whole family is using US Mobile, it would make sense to have everyone's phone line under the same roof. Or if you're a business owner, having each employee's line under the same…
How can I switch between Warp 5G & GSM 5G?
You can easily transfer your phone number from Warp 5G to GSM 5G , or vice versa, by following the steps below. Just note that Warp 5G and GSM 5G have different partner carriers, so if you're switchi…
How do I cancel a payment?
If you've paid for another month of service and realize that you've chosen the wrong plan, here's how you can cancel the payment and reorder: Sign in to your account. You'll find yourself at the acco…
How do I check my balance via SMS?
To check your remaining calls, texts and mobile data via SMS, all you have to do is type 'Balance' and send it to us at +1(888)878-1488. You'll soon receive a message with the exact number of texts,…
How do I create an account?
You can create a US Mobile account by clicking on " Sign In " towards the top right-hand corner when you open the US Mobile website and clicking on " Sign up ". Once you do that, you can click on " G…
How do I name a phone line?
If you have multiple phone lines in your account, you can assign them names and icons to make it easier to identify which line belongs to who. 1. Sign in to your account. You'll find yourself at your…
How do I pay my monthly bill?
You can pay your bill through your account dashboard. There are 4 scenarios you need to consider if you want to change your plan. Follow the instructions below for each scenario: Shifting to a New Ba…
How do I refer someone to US Mobile?
US Mobile rewards its loyal customers by referring their friends and family. When you refer a friend, we’ll give you $25 to spend wherever Mastercard® is accepted. Once your friend or family member a…
How do I set up Security Questions for my US Mobile Account?
Security questions for your US Mobile account become available after you have verified your account , and set up Two-Factor Authentication (2FA). To set up security questions for your account follow…
How do I set up Two-Factor Authentication (2FA) for your US Mobile account
Watch the video or follow along with the written instructions to get 2FA all set in just a minute!. Two-Factor Authentication (2FA) becomes available after you have verified your account.. To set up…
How do I sign into my account?
Just visit the US Mobile website and click on " Sign in " in the top right corner. Use your registered email ID to log in. It'll be the same one that you used while creating your US Mobile account. R…
How do I snooze my account?
You may be wondering what to do with your phone line if you're not going to be actively using it for a certain time, such as when leaving the country for a few months. Do you keep paying for plans th…
How do I transfer my number to eSIM?
These steps are only available for moving from one 5G phone to another 5G phone. For other types of transfers, please contact the support team. . Moving your number from a Warp 5G Physical SIM to an…
How do I verify my US Mobile account?
If you have not verified your account, you will not be able to use any other features in your US Mobile dashboard (with the exception of Sign Out and Help). Sign in to your US Mobile dashboard. In yo…
How to manage a Pooled Plan
What are Pooled Plans?. Shareable Data Plans is a major new product US Mobile launched. Our subscribers can set up multiple lines to draw from a shared “pool” of data. Everything we’ve sold to this p…
How to set up a Shareable Data Plan
How to set up a Shareable Data Plan?. First, you'll need to log into your US Mobile dashboard. Alternatively, you can download our mobile app for an easier experience on mobile. In your dashboard, go…
How to understand usage in Shareable Data Plans
This article will walk you through how to interpret your pooled lines' usage history. Terms we use for Pooled Plans. Pool Size The amount of data in gigabytes that your lines will share from Top up A…
How to use Single Sign-On with your account
Setting up your account to enable signing in with your Google or Apple account is quick and simple. Log in to your US Mobile dashboard. Go to Settings (Accounts) > Scroll down to Social Log in. Enabl…
I'm having trouble signing into my account
Try the troubleshooting steps below to see if that resolves the issue. If these don't work, you can also reset your password or reach out to us on chat, call, or email support. Read me first. If your…
What do I need to do to port out my number?
We’ll miss you! You'll need to contact the new carrier that you are moving to for specific instructions. If they need your US Mobile A ccount number and PIN , contact us via chat, call 611 or email h…
What happens if I run out of data in my Shareable Data Plan?
Shared data plans for all; o ne bill, one price, unlimited devices. Save money, stay connected If you use up all the data you paid for, the lines in your pool will not have data service anymore. Reac…
What is AutoPay and how can I enable it?
AutoPay is a service that automatically uses a credit card or debit card that you've saved to automatically renew your phone plan before it expires. You can choose to put your line on AutoPay to avoi…
Where can I check my remaining Minutes, Text Messages and Data?
You can check your account balance on your online dashboard, in the US Mobile application, or using SMS codes. Here's how: Online Dashboard. Sign in to your account. You'll find yourself on your acco…
