Account

Can I add a second line to my account?

Yes, you can! If your whole family is using US Mobile, it would make sense to have everyone's phone line under the same roof. Or if you're a business owner, having each employee's line under the same…

Updated 1 month ago

How can I switch between GSM & Super LTE?

Transferring your phone number from GSM to Super LTE, or vice versa, is a little different from simply transferring your number from one SIM to another, with both of them being on the exact same netw…

Updated 1 month ago

How do I cancel a payment?

If you paid for another month of service and realize that you chose the wrong plan, then do not worry, there is a way to cancel the payment and reorder. Here's how: Sign in to your account. You'll fi…

Updated 1 month ago

How do I check my balance via SMS?

To check your balance via SMS, all you have to do is type 'Balance for' and then type your phone number, and send it to +1(888)878-1488. For example, if your phone number is 5551231234, you: (1) Type…

Nimra Riaz
Updated 2 months ago by Nimra Riaz

How do I create an account?

You can create a US Mobile account by clicking on " Sign In " towards the top right-hand corner when you open the US Mobile website and clicking on " Sign up ". Once you do that, you can click on " G…

Updated 1 month ago

How do I name a phone line?

If you have multiple phone lines in your account, you can assign them names and icons to make it easier to identify which line belongs to who. 1. Sign in to your account. You'll find yourself at your…

Updated 1 month ago

How do I pay my monthly bill?

You can pay your bill through your account dashboard. There are 4 scenarios you need to consider if you want to change your plan. Follow the instructions below for each scenario: Shifting to a New Ba…

Hamza Nasir
Updated 1 month ago by Hamza Nasir

How do I refer someone to US Mobile?

US Mobile’s referral program gives you 50% off up to a maximum of $25 (You can check the amount from your dashboard) on your next AutoPay plan purchase when you get a friend to join US Mobile. To hel…

Updated 2 months ago

How do I sign into my account?

Just visit the US Mobile website and click on " Sign in " in the top right corner. Use your registered email ID to log in. It'll be the same one that you used while creating your US Mobile account. Y…

Updated 1 month ago

How do I snooze my account?

You may be wondering what to do with your phone line if you're not going to be actively using it for a certain time, such as when leaving the country for a few months. Do you keep paying for plans th…

Updated 1 month ago

How to manage a Pooled Plan

What are Pooled Plans?. Pooled Plans or Shared Data Plans are a major new product US Mobile launched. Our subscribers can set up multiple lines to draw from a shared “pool” of data. It’s a fundamenta…

Daniel Parker
Updated 1 month ago by Daniel Parker

How to set up a Pooled Plan

How to set up a shared data plan. Pooled Plans will be available for all our users in mid-April! First, you'll need to log into our app. Need to download our mobile apps ? Go to All my pools. You'll…

Daniel Parker
Updated 1 month ago by Daniel Parker

How to understand usage in Pooled Plans

Pooled Plans will be available for all our users in mid-April! This article will walk you through how to interpret your pooled lines' usage history. Terms we use for Pooled Plans. Base plan The amoun…

Daniel Parker
Updated 2 months ago by Daniel Parker

I'm having trouble signing into my account

Try the troubleshooting steps below to see if that resolves the issue. If those don't work, you can also reset your password or reach out to us for help. Read me first. If your web browser auto-fills…

Updated 1 month ago

US Mobile's iOS & Android Apps

iOS. Andro id. What you can do with the app: Practically, anything you do in your US Mobile dashboard can be done in the US Mobile apps. You can also see a list of upcoming updates we are adding that…

Updated 2 months ago

What do I need to do to port out my number?

We’ll miss you! You'll need to contact the new carrier that you are moving to for specific instructions. If they need your US Mobile A ccount number and PIN , contact us via chat, call 611 or email h…

Updated 2 months ago

What happens if I run out of data in my Pooled Plan?

US Mobile now offers shared data plans along with unlimited talk and text! If you use up all the data you paid for, the lines in your pool will not have 4G LTE data service anymore. Reaching out when…

Daniel Parker
Updated 1 month ago by Daniel Parker

What is AutoPay and how can I enable it?

You can choose to put your line on AutoPay to avoid missing payments and resultant gaps in the service of talk, text, and data. Exclusive discounts like our family plan, any recurring promo code adde…

Updated 1 month ago

Where can I check my remaining Minutes, Text Messages and Data?

You can check your account balance on your online dashboard, in the US Mobile app or using SMS codes. Here's how: Online Dashboard. 1. Sign into your account. You'll find yourself on your account das…

Updated 2 months ago

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