How to understand usage in Shareable Data Plans

Maaz Bin Khalid Updated by Maaz Bin Khalid

This article will walk you through how to interpret your pooled lines' usage history.

Terms we use for Shareable Data Plans

Pool Size

The amount of data in gigabytes that your lines will share from

Top up

A one-time purchase in gigabytes that gives your lines in the pool more data. Unused top-ups roll over to the next cycle

Remaining Data

How much data is left in your current pool plan's cycle.

Total Usage

How much data your lines have used, either individually or collectively.

What to look for on the website

We show you a big chart that displays your lines' cumulative progress toward using up the data you've bought. You can hover over it to see how much data your lines use each day.

Next to that, we also show you a list of the lines using the most data. We want to make sure you can effectively manage your pool and talk to someone in your shared data plan if they're using up too much of the pool.

You can even compare the usage for the current cycle with the previous cycle. It is displayed right above the chart as a percentage comparison with the last cycle usage. Also, you can see your usage for previous cycles by clicking on the arrow beside Current Cycle.

How real-time is the balance information?

We strive to make our balance and usage information as real-time as possible. We depend on a network partner for this data. What you see in our apps is typically one hour behind your lines' real-world usage.

Sometimes, our network partner data gets delayed. We'll let you know if there are major delays. It will not have accurate, current information about your pool balance.

And rest assured, we won't take any steps like pausing the data service for your shared data lines until we have all the right data.

How did we do?

How to set up a Shareable Data Plan

How to use Single Sign-On with your account