I'm having trouble signing into my account

Try the troubleshooting steps below to see if that resolves the issue. If these don't work, you can also reset your password or reach out to us on chat, call, or email support.

Read me first

  • If your web browser auto-fills your email address and password, try entering them manually. Remember that passwords are case-sensitive, so watch out for that Caps Lock key!
  • Try entering the password elsewhere first so you can see it as you type, then copy and paste. Make sure there are no spaces before or after as you type/paste.

Resetting your password

  1. If you don't remember your password, click on 'Forgot your password?' when you are signing in.
  2. Next, enter your registered email address and click "SEND NEW PASSWORD". 
  3. After you click on the "SEND NEW PASSWORD" button, an email will be sent to your US Mobile-associated email address. If it's not there, please check your spam/junk folder.
  4. If that doesn't work, try clearing your web browser's cache and re-attempt log in.

If all else fails, please use chat, call 611 from your US Mobile phone, or dial 1-878-205-0088 for live assistance.

How did we do?

How to use Single Sign-On with your account

What do I need to do to port out my number?