SIM Activation

How can I keep my number?

When you're switching carriers, you can take your number with you from the old carrier to the new one. That process is called porting your number. Porting your number from another carrier to US Mobil…

Updated 2 years ago

How do I activate my SIM card?

You've ordered your Starter Kit. Now it's time to activate your SIM card. It only takes 2-3 minutes. We'll walk you through each step. Steps to activate your US Mobile SIM Starter Kit. Create an acco…

Updated 2 years ago

How to transfer your number from one carrier to another

This article will help you in finding the Account Number and PIN needed for porting out from many major carriers operating in the US. Before you begin the activation process for transferring your num…

Samana Batool
Updated 2 years ago by Samana Batool

I cannot activate my SIM

Sometimes while activating your SIM or trying to use it on your device you may get some errors which can be easily fixed using this guide

Arina Vlasova
Updated 2 years ago by Arina Vlasova

I lost my SIM card

What to do if your SIM card is lost?. If your SIM card has been lost or damaged, just ask us for a free replacement. You can chat with us, call 1-878-205-0088 or email You'll be as…

Updated 2 years ago

I need to update the information on my port request

Port-in of landline or VoIP phone number takes 5-7 business days. Port-in of most wireless numbers can take around 24 - 48 hours, depending on how quickly the previous carrier releases the line. If y…

Yahya Siddique
Updated 2 years ago by Yahya Siddique