Billing

100 MB to GB – What Can I Do with 100 MB of Data?

MB stands for MegaByte and 100 MB is equivalent to 0.1 GB of data. The smallest data plan at US Mobile is 50 MB, and you have to be a light user in order to suffice with that amount of data per month…

Updated 2 months ago

Can I return a phone I bought from US Mobile?

Yes you can, subject to certain conditions. Kindly revisit the Warranty and Refund policies below: Return Policy. US Mobile will gladly issue a refund within 14 calendar days from the date of receipt…

Updated 2 months ago

Do unused minutes rollover?

Base plans do not roll over but Top Ups do! Unused base plans do not roll over. The base plan (the plan you start your month with) is valid for 30 days and unused balances from it will not roll over.…

vishal shamnani
Updated 1 month ago by vishal shamnani

Does it cost me to call customer support?

Dialing 611 from your US Mobile cell is free of charge so you can reach us even if you're out of minutes. However, calling 1-878-205-0088 directly will be charged by the minute just like a normal cal…

Updated 2 months ago

How am I billed for calls and texts?

Calls: Outgoing and incoming calls are billed by the minute on US Mobile. For example, if you speak on the phone for 20 seconds or 50 seconds, you will be billed for 1 minute. If the call duration go…

Updated 2 months ago

How can I close my account?

Leaving US Mobile is as easy as joining it since we don't bind you by any contracts or conditions. All you need is to stop renewing your line, disable AutoPay if activated and it will eventually be s…

Updated 1 month ago

How does the Risk-free trial work?

For all NEW SIM card activations, under the risk-free trial , if you're not satisfied with the service, you can get a full refund within 14 days and before the following has been used up: 1000 minute…

Updated 2 months ago

How does the Student Discount work?

US Mobile was originally started by a student, for students, and we know how important it is to keep in touch with your loved ones and your new friends on campus. This is why we offer free SIM cards…

Updated 2 months ago

What do I do if my AutoPay fails?

If your AutoPay fails due to the payment being declined by your bank or for some other reason, it will be turned off and you'll receive an email notification. At this point, you'll need to update you…

Updated 2 months ago

What is a base plan?

What is a base plan?. Your base plan is the combination of talk, text, and/or data that you select when you pay for your month’s service. Your base plan is valid through the end of your billing cycle…

Tabraiz Bohio
Updated 1 month ago by Tabraiz Bohio

What is the Regulatory Cost Recovery Fee?

The Regulatory Cost Recovery Charge is a charge associated with the payment of government-imposed fees and to recover the costs of compliance with government-imposed regulatory requirements. This cha…

Updated 1 month ago

What payment methods does US Mobile accept?

US Mobile accepts Credit and Debit cards using:. Visa. MasterCard. American Express. Discover. JCP. Diner’s Club. Prepaid/gift cards and PayPal are not supported at this time.

Updated 1 month ago

What taxes and fees do I have to pay with US Mobile?

We are obligated to collect taxes & regulatory fees on your service on behalf of federal, state, and local governments. For phone and SIM card orders, you'll be charged Sales Tax in accordance with s…

Updated 1 month ago

Where can I find an invoice for my order?

Your entire order history is visible on your account under the Billing and Settings menu. You can also download or print invoices from there, as shown below: Sign in to your account. You'll find your…

Updated 1 month ago

Where can I update my payment information?

Go to US Mobile's website and click on Dashboard in the top right corner OR Sign in to your account by entering your login credentials.. Click Settings from the left menu. The Settings page lets you…

Updated 1 month ago

Where can I view my order history?

Your order history is visible on your account under the Billing and Settings menu. To access it, here is what you can do: Sign in to your account. You'll find yourself at the account dashboard.. Clic…

Updated 1 month ago

Will I lose my number if I don't pay the bill?

A number on GSM LTE might be disconnected automatically 30 days after service expiry/cancellation. On Super LTE, a number will be disconnected at the conclusion of 50 days post service expiry/cancell…

Updated 2 months ago

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