Billing
100 MB to GB – What Can I Do with 100 MB of Data?
MB stands for MegaByte and 100 MB is equivalent to 0.1 GB of data. The smallest data plan at US Mobile is 50 MB, and you have to be a light user in order to suffice with that amount of data per month…
Can I return a phone I bought from US Mobile?
US Mobile understands that purchasing the right phone can be the most important as well as duanting task for some people. There could be various reasons customers would want to return a phone purchas…
Do unused minutes rollover?
Base plans do not roll over but Top Ups do! Unused base plans do not roll over. The base plan (the plan you start your month with) is valid for 30 days and unused balances from it will not roll over.…
Does it cost me to call customer support?
Dialing 611 from your US Mobile cell is free of charge so you can reach us even if you're out of minutes. However, calling 1-878-205-0088 directly will be charged by the minute just like a normal cal…
How am I billed for calls and texts?
Calls: Outgoing and incoming calls are billed by the minute on US Mobile. For example, if you speak on the phone for 20 seconds or 50 seconds, you will be billed for 1 minute. If the call duration go…
How can I close my account?
Leaving US Mobile is as easy as joining it since we don't bind you by any contracts or conditions. All you need is to stop renewing your line, disable AutoPay if activated and it will eventually be s…
How does the Student Discount work?
US Mobile was originally started by a student, for students, and we know how important it is to keep in touch with your loved ones and your new friends on campus. This is why we offer free SIM cards…
How does the free trial work?
We offer all new customers a one-time 10-day free trial with unlimited talk, text, and data for your device on either a new number or any existing number you use. That is how confident we are that yo…
How does the referral bonus work?
What is the referral bonus?. When you refer someone to US Mobile, and they activate a line using your emailed code, we will send you $$ straight to your inbox, and both of you will be entered into ou…
What do I do if my AutoPay fails?
If your AutoPay fails due to the payment being declined by your bank or for some other reason, it will be turned off and you'll receive an email notification. At this point, you'll need to update you…
What is a base plan?
What is a base plan?. Your base plan is the combination of talk, text, and/or data that you select when you pay for your month’s service. Your base plan is valid through the end of your billing cycle…
What is the Regulatory Cost Recovery Fee?
The Regulatory Cost Recovery Charge is a charge associated with the payment of government-imposed fees and to recover the costs of compliance with government-imposed regulatory requirements. This cha…
What payment methods does US Mobile accept?
US Mobile accepts Credit and Debit cards using:. Visa. MasterCard. American Express. Discover. JCP. Diner’s Club. Prepaid/gift cards and PayPal are not supported at this time.
What taxes and fees do I have to pay with US Mobile?
We are obligated to collect taxes & regulatory fees on your service on behalf of federal, state, and local governments. For phone and SIM card orders, you'll be charged Sales Tax in accordance with s…
Where can I find an invoice for my order?
Your entire order history is visible on your account under the Billing and Settings menu. You can also download or print invoices from there, as shown below: Sign in to your account. You'll find your…
Where can I update my payment information?
Go to US Mobile's website and click on Dashboard in the top right corner OR Sign in to your account by entering your login credentials.. Click Settings from the left menu. The Settings page lets you…
Where can I view my order history?
Your order history is visible on your account under the Billing and Settings menu. To access it, here is what you can do: Sign in to your account. You'll find yourself at the account dashboard.. Clic…
Will I lose my number if I don't pay the bill?
A number on GSM LTE might be disconnected automatically 30 days after service expiry/cancellation. On Super LTE, a number will be disconnected at the conclusion of 50 days post service expiry/cancell…
