Troubleshooting

Calls going to Landline

If you’ve recently ported in a landline number, and notice that when you get a call, it still rings your landline, don’t worry about it.

Arina Vlasova
Updated 2 months ago by Arina Vlasova

How to Check Your Block List

Guide that will help you to make sure that no numbers are blocked

Arina Vlasova
Updated 1 month ago by Arina Vlasova

I can't use my phone as a hotspot on my Super LTE line

If your device is having issues with hotspot try this troubleshooting guide

Arina Vlasova
Updated 1 month ago by Arina Vlasova

I can't use my phone as a hotspot with my GSM LTE line

If your device is having issues with hotspot try this troubleshooting guide

Arina Vlasova
Updated 1 month ago by Arina Vlasova

I cannot receive or access my voicemail

If your device is having issues with voicemail try this troubleshooting guide

Arina Vlasova
Updated 1 month ago by Arina Vlasova

I cannot send or receive text messages with GSM LTE line

If your device is having texting issues try this troubleshooting guide

Arina Vlasova
Updated 1 month ago by Arina Vlasova

I cannot send or receive text messages with Super LTE line

If your device is having texting issues try this troubleshooting guide

Arina Vlasova
Updated 2 months ago by Arina Vlasova

I cannot send/receive MMS with GSM LTE line

If your device is having issues with MMS try this troubleshooting guide

Arina Vlasova
Updated 2 weeks ago by Arina Vlasova

I cannot send/receive MMS with Super LTE line

If your device is having issues with MMS try this troubleshooting guide

Arina Vlasova
Updated 1 month ago by Arina Vlasova

I cannot use SIM on my device

If your phone does not start working immediately after you activated your SIM and put it into an unlocked and compatible phone, here are some troubleshooting tips for the most common errors

Arina Vlasova
Updated 2 months ago by Arina Vlasova

I have no service with GSM LTE line after the APN Update

If your phone still has no service after the APN update and the restart, don’t worry! Follow these troubleshooting steps which should help fix the no service issue.

Arina Vlasova
Updated 1 month ago by Arina Vlasova

I use GSM and I cannot make or receive calls

If you can’t make or receive calls try this troubleshooting guide

Arina Vlasova
Updated 1 month ago by Arina Vlasova

I use GSM and my cellular data is not working, but talk and text are.

If your device is having issues with cellular data try this troubleshooting guide

Arina Vlasova
Updated 1 month ago by Arina Vlasova

I use Super LTE and I cannot make or receive calls

If you can’t make or receive calls try this troubleshooting guide

Arina Vlasova
Updated 1 month ago by Arina Vlasova

I use Super LTE and my cellular data is not working, but talk and text are

If your device is having issues with cellular data try this troubleshooting guide

Arina Vlasova
Updated 1 month ago by Arina Vlasova

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