How do I activate my SIM card?
You've ordered your Starter Kit. Now it's time to activate your SIM card. It only takes 2-3 minutes. We'll walk you through each step in the video and written instructions below.. Steps to activate y…
Will US Mobile SIM cards fit in my phone?
All US Mobile SIM cards are 3-in-1, which means you can break every SIM card into three different sizes; Mini , Micro, and Nano, and fit into any device. For reference: Mini-SIM card : The Mini, also…
Which US Mobile network is best for me?
The US Mobile Starter Kit includes two SIM Cards. The White SIM Card is designed for GSM 5G , while the Black SIM Card provides access to our Warp 5G network. What are the key differences? Network Ty…
Can I use talk and text with my international plan?
You can receive International calls so long as you have an active talk plan. It is available on both our GSM LTE and Super LTE networks. However, the ability to make international number calls is sti…
Can I use my phone when traveling internationally?
At US Mobile, we offer international data across 150+ countries. Check out our international roaming plans here. As long as your phone is eSIM compatible and not carrier-locked , you can get 4G LTE…
Can I switch to a different phone later?
Yes, you can, If your new phone is unlocked and compatible with US Mobile, move the SIM Card from your old device and insert it in the new one. If the SIM Card size is different you can easily adjust…
How can I keep my number?
When you're switching carriers, you can take your number with you from the old carrier to the new one. That process is called 'porting your number'. Porting your number from another carrier to US Mob…
How to transfer your number from one carrier to another
This article will help you in finding the Account Number and PIN needed for porting out from many major carriers operating in the US. Before you begin the activation process for transferring your num…
How long does my plan last for?
We are a prepaid carrier , which means you pay up-front for 30 days. After 30 days of service, you can renew the plan you had or pick a new one. Your renewal date is 30 days from when your line is ac…
Can I change my plan in the middle of the month?
You can change your base plan in the middle of the month. Here's how you can do it. Changing your plan. Shifting to a New Base Plan mid-cycle with AutoPay OFF. 1. Sign in to your account. You'll find…
What do I do if I run out of minutes, texts, or data in the middle of the month?
If you ever find yourself running low on minutes, text, or data during a billing cycle, you can easily top-up through your dashboard , the US Mobile app , or using SMS codes. You need to pay the amou…
How do I use a promo code?
Welcome to US Mobile! We're really glad that you are trying us out. Enter the promo code on the checkout page when ordering a starter kit or a plan. Promo codes are applied when: Ordering a SIM, Star…
How do I insert the SIM into my phone?
A SIM Card is a chip inside your phone that stores information and connects you to a wireless network. This lets you easily switch carriers by changing your SIM Card. But do you know how to insert yo…
How do I set up my voicemail / visual voicemail?
Setting up Voicemail on your US Mobile line is quick and simple. Follow the steps below to set up Voicemail: Setting up voicemail on GSM 5G. Call 123 to connect to your voicemail. If prompted for a p…
How can I set up a hotspot?
Setting up a Hotspot or tethering lets you share the cellular data connection of your device with other devices when you don’t have access to a Wi-Fi network. Before setting up a hotspot on your devi…
