I use Super LTE and I cannot make or receive calls

Arina Vlasova Updated by Arina Vlasova

First Steps

  • First things first, please check whether you have sufficient minutes in your plan.
  • Your service may be interrupted if your plan has expired. Please make sure you have a valid plan when making a call.
  • Please make sure the SIM card is inserted correctly into your device.
  • Please make sure the number you’re dialing or receiving calls from is not in your block list.

If you still can’t make or receive calls after going through the first checklist, this guide will help you out:

Call Failure or Poor Quality or “Please dial the 10 digit number ...” error

  • If you’re facing frequent call failure or poor call quality issues, enabling VoLTE will help fix that issue.
  • If you’re dialing out a number and get a prompt saying “Please dial the 10 digit number you're trying to reach, without pressing SEND” followed by a recording asking you to recharge, you're in the roaming coverage zone. We don’t offer service in roaming zones yet. However, if you’re able to send a text and use data in the same coverage zone, but face an issue when making calls, enabling VoLTE and restarting your device can fix the issue.

Here’s how you can enable VoLTE:

For iPhone
  1. Go to Settings > Cellular / Mobile data > Cellular Data Options / Mobile Data Options.
  2. Check Data Roaming - Make sure all roaming options are turned OFF.
  3. Check Voice & Data - Make sure it is set to LTE.
  4. Tap the VoLTE toggle to turn it On.
For Older iOS versions: Check Voice & Data - tap Enable LTE, VoLTE ON
For Android
  1. Go to Settings> Connections / Network & Internet > Mobile Networks / Cellular networks.
  2. Turn ON VoLTE / HD Voice/ Enhanced calling.

If this doesn’t fix the issue, please contact customer support via chat, email or call and they should be able to help you fix this issue.

I cannot make or receive calls

Step 1. Turn off Call forwarding
  1. Dial ##004# to turn off conditional call forwarding.
  2. Dial *73 to cancel call forwarding.
Step 2. Turn off Call blocking

Please make sure the number you’re calling or receiving calls from is not in your block list.

Step 3. Change the Network Mode and Enable VoLTE

For iPhone

  1. Go to Settings > Cellular / Mobile data > Cellular Data Options / Mobile Data Options.
  2. Check Data Roaming - Make sure all the roaming options are turned OFF.
  3. Check Voice & Data - Make sure it is set to LTE.
  4. Tap the VoLTE toggle to turn it On.
    For Older iOS versions: Check Voice & Data - tap Enable LTE, VoLTE ON

For Android

  1. Swipe up on the home screen to see all your apps.
  2. Go to Settings > Connections / Network & Internet > Mobile Networks / Cellular networks.
  3. Check Roaming - Make sure roaming is turned OFF.
  4. Tap the toggle next to VoLTE / HD Voice/ Enhanced calling to turn VoLTE ON.             
    If you do not see the VoLTE setting please reach out to customer support
  5. Go to Preferred network type / Network mode - Make sure it is set to LTE only or LTE/CDMA or LTE/3G/2G or Global.

If this guide did not help, please contact customer support via chat, email or call and they should be able to tell you why you cannot make or receive calls.

I cannot make or receive calls on Samsung J3 Luna Pro

  1. Please insert your Super LTE SIM into another Verizon LTE phone and make a phone call.
  2. If the call goes through, please insert the SIM back into the J3 Luna Pro and it should start working there as well.
  3. If this isn’t feasible, please contact customer support via chat, email or call and they should be able to help you fix this issue.

Out of credit message

Solution: If you receive a message that says you’re out of credit, it may be because you’re attempting to make an international call or trying to make a call while in a roaming zone. We don't offer international calling yet. However, with an active talk plan, customers can receive international calls but not make them.
Solution: Another reason why you receive this message could be that you fully used your talk plan. Please check whether you have sufficient minutes in your plan.

"There are restrictions on the line" error

Solution: Please reach out to customer support via chat, email or call and they should be able to help you fix this issue.

How did we do?

I use GSM and my cellular data is not working, but talk and text are.

I use Super LTE and my cellular data is not working, but talk and text are

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