Knowledge Base Guide

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Category

QUESTION

REQUEST

ISSUE

Account

-

Change Email Address

-

Account

-

Reset Password

-

Add-Ons

Call Blocking / Forwarding

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Call Blocking / Forwarding

Add-Ons

-

-

Caller ID

Add-Ons

CDMAless

CDMAless

-

Add-Ons

Domestic Data Roaming

-

-

Add-Ons

Emails to text

-

-

Add-Ons

-

Free VPN

-

Add-Ons

Hotspot

Hotspot

Hotspot

Add-Ons

Other (411 Directory)

-

-

Add-Ons

Roaming & eSIM

Roaming & eSIM

Roaming & eSIM

Add-Ons

Perks

Perks

-

Add-Ons

Voicemail / Visual VM

Voicemail / Visual VM

Voicemail / Visual VM

Add-Ons

-

VoLTE

VoLTE

Add-Ons

Wi-Fi Calling

Wi-Fi Calling

-

Balance

Hotspot User Flag and Hotspot Standalone Devices

-

-

Balance

Refreshers

Refresh line

Balance

SMS Validity and Google Voice

-

-

Balance

Top-up and Base Plan

Top-up and Base Plan

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Balance

-

Usage Alerts

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Balance

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Usage Report

-

Billing

Invoice, Payments, Taxes and Fee

-

-

Billing

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Change/Extend Expiration date

-

Billing

Chargeback

-

-

Billing

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Refund

-

Devices

-

-

Advanced Troubleshooting: GSM LTE - SOC Reset

Devices

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-

Troubleshooting

General

Data Speeds and Cap

-

-

General

Terms and Conditions

-

-

Join

Coverage

-

-

Join

Device Compatibility

-

Device Compatibility - Super LTE

Device Compatibility - GSM LTE

Join

-

-

Locked Phones

Join

Palm

-

-

Join

SIM Activation flow

-

SIM Activation flow

Join

Networks and 5G

-

-

Join

-

-

Discount 1/2 Access

Join

Phone Number

-

-

Join

Promo and Deals

Glossary

Promo and Deals

Join

Referral Program

-

-

Join

Risk-Free Trial

-

-

Join

Starter Kit, SIM and Shipping

-

-

Logistics

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Bulk Orders

-

Logistics

-

Overnight Shipping

-

Logistics

-

Phone Return

-

Logistics

-

Shop Page and Phone Order

-

Logistics

-

SIM Order

-

Logistics

Warranty

-

-

Navigation

Account and Dashboard

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Account and Dashboard: Browser

Account and Dashboard: Apps

Navigation

AutoPay

AutoPay

-

Navigation

Not Receiving Emails

-

-

Navigation

Renew / Cancel Plan

-

-

Navigation

Snooze/Unsnooze line

-

-

Navigation

Usage Analytics

-

-

Plans

Autopilot AI

-

-

Plans

Family Plans

-

-

Plans

Pooled Plans

Pooled Plans

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Plans

Selection and Pricing

-

-

Ports

Internal Port

Internal Port

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Ports

Port In

Port In

Port In

Ports

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Port Out

Port Out

SIM

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Cancellation of Services

-

SIM

-

Change of Ownership

-

SIM

-

Hotline

-

SIM

-

Features Guide

-

SIM

-

Manual SIM Activation

-

SIM

-

MDN Swap

-

SIM

-

Premium Security Features

-

SIM

-

SIM Cleaning and Activation

-

SIM

-

SIM Swap

-

How did we do?

HK Verification

Unauthorized Device - Customer language

Contact