Reference Material

Abusive Customer SOP

You should never feel unsafe at your job, if a customer reaches out to you and their behavior is abusive, please follow this protocol. Scenario 1:. If the customer's upset > be empathetic and clarify…

Amna Fareed
Updated 1 year ago by Amna Fareed

Fraud Responsibilities

for ATLs and OA only

Arina Vlasova
Updated 1 year ago by Arina Vlasova

HK Verification

HK SIM Swap or Device Troubleshooting Verification over the phone.

Arina Vlasova
Updated 1 year ago by Arina Vlasova

Knowledge Base Guide

Use this Guide to easily find the topic you need

Arina Vlasova
Updated 1 year ago by Arina Vlasova

Unauthorized Device - Customer language

Question: Why was my line discontinued (if flag in Admin is “Unauthorized_Device”) Answer: You are using a device, which conflicts with our Terms and Conditions , which clearly states: You are prohib…

vishal shamnani
Updated 1 year ago by vishal shamnani

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