Logistics_Overnight Shipping

Najib Shaikh Updated by Najib Shaikh Permissioned article This article is internal and cannot be seen by public viewers.

Overnight shipping allows us to present additional delivery options to our customers. We presume that a quicker delivery speed will increase the rate of activation. Therefore, Overnight Shipping via FedEx is going to be enabled on 13th May. This means people will see the option to ship overnight to their address. 

Please note that even though they may see the option, about 10-15% of the addresses will not be applicable for overnight shipping and we will do the following for those cases:

  1. Once it is confirmed that the address is not applicable for overnight shipping, please email the customer using the canned response Overnight Shipping Not Available and let them know that we’ve filed a refund for the shipping fee. 
  2. Mandatory: Make sure to log the refund and log the details here for the logistics team to take care of since all ineligible overnight orders will need to be sent via Two Day Fast Shipping.

This is mandatory for every case you come across. Please file the refund on Refund Requests pipe on Pipefy. We have added Overnight Shipping in the *Reason for Refund tab on the pipe.

Here are some of the details to note: 

  • FedEx Standard Overnight®: Next-business-day delivery by 4:30 p.m. to U.S. businesses and by 8 p.m. to residences.
  • FedEx does not deliver on weekends so if an order is shipped on Friday, it will arrive by Monday. 

Please continue reading if you’re a part of the logistics team or if you’re curious

Logistics:

In ShipStation, the following options should be selected to ensure lowest price: Overnight Standard, and FedEx Envelope. 

We’ll need to ensure we keep enough FedEx envelopes on hand, and adjust forecasts for these based on unit volume. 

Details from the last time we activated Overnight:

Overnight shipping was available between 3/18 and 3/22. 

Upon learning that not all users are eligible for Standard Overnight shipping, a decision was made to temporarily disable Overnight shipping.

Click here to see Data from those 4 days

Please use this data to familiarize yourself with locations that aren’t eligible for overnight shipping. This is not a thorough list but just from the 4 days that we had Overnight Shipping on.

How did we do?

Logistics_Bulk Orders

Logistics_Phone Orders Approval Protocol for current customers

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