Logistics_Bulk Orders

Maryam Qureshi Updated by Maryam Qureshi Permissioned article This article is internal and cannot be seen by public viewers.

Bulk Orders

Bulk orders are defined as any orders with 10 or more SIMs/Starter Kits. For these orders, we do not ship them right away. We either send them an email asking for their intended use if it is their first order or we check their usage on previously purchased sims and then decide whether to ship or not.

Case 1: Customer has not placed the order yet but emails us expressing intent of purchase

In such a case, you have 3 options:

  1. Send them the canned response "Bulk SIM Order". You will need to change the wording a little bit (example) as the canned response is prepared for customers who have already placed an order for bulk quantities.
  2. Encourage them to place the order and reassure them that the logistics team will get back to them with an update.
  3. Directly escalate to logistics after giving the generic reply that you’ve escalated their concern with the logistics team and they’ll reach out.
    Mention the Logistics Team in the comments and add the Logistics Escalation Tag.

Case 2: Customer responds to bulk compliance email sent to them by the Logistics Team

In such a case:

  1. Send them the canned response "Bulk Sim Response"
  2. Directly escalate to logistics after giving the generic reply that you’ve escalated their concern with the logistics team and they’ll reach out.
    Mention the Logistics Team in the comments and add the Logistics Escalation Tag.
Bulk compliance emails are only sent by logistics teams for orders which have been placed already.
The Logistics team fills out the Bulk Compliance form on Pipefy and updates the information accordingly to keep a track for future bulk orders.
If the usage shared by the Customer does not comply with our Terms & Conditions, the order is cancelled. We do not allow orders where customer wants to use the SIMs for marketing/ticketing and account creation/verification!

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