Requests

Account_Change Email Address

How to change customer's email adress?

Arina Vlasova
Updated 1 year ago by Arina Vlasova

Account_Reset Password

How to reset customer's account password

vishal shamnani
Updated 1 year ago by vishal shamnani

Add-Ons_CDMAless: Requests

How To Turn On / Off CDMALess

Arina Vlasova
Updated 1 year ago by Arina Vlasova

Add-Ons_Free VPN

We offer a promo code to customers to get a 20 GB /month Free VPN service for life on Windscribe

vishal shamnani
Updated 1 year ago by vishal shamnani

Add-Ons_Hotspot: Requests

How to add Hotspot manually. How to add Hotspot Top-Up

Usman Ghani
Updated 1 year ago by Usman Ghani

Add-Ons_Perks: Requests

If a customer asks about how to get the Family plan perks

Usman Ghani
Updated 1 year ago by Usman Ghani

Add-Ons_VoLTE - (Voice over LTE) - Simultaneous Voice & Data Calls: Requests

How to turn on/off VoLTE

Samana Batool
Updated 1 year ago by Samana Batool

Add-Ons_Voicemail and Visual Voicemail: Requests

How to set-up Voicemail or Visual Voicemail. How to do Voicemail password reset or full reset

Arina Vlasova
Updated 1 year ago by Arina Vlasova

Add-Ons_Wi-Fi Calling

How to change / update e911 address. What to do if the E911 address is invalid

Arina Vlasova
Updated 1 year ago by Arina Vlasova

Add-Ons_eSIM: Requests

How to deal with eSIMs on AP. How to add an eSIM and How to add more data to an eSIM

Samana Batool
Updated 1 year ago by Samana Batool

Balance_Refresh Line

How to refresh data? How to refresh talk? How to refresh text?

Shehryar Ejaz
Updated 1 year ago by Shehryar Ejaz

Balance_Top-up and Base Plan: Requests

How to add a Top-Up or create a Plan Order

Samana Batool
Updated 1 year ago by Samana Batool

Balance_Usage Report

How to share Usage Report

Samana Batool
Updated 1 year ago by Samana Batool

Balance_Usage alerts

What alerts/notifications about Usage do we send? How to enable them?

vishal shamnani
Updated 1 year ago by vishal shamnani

Billing_Change/Extend Expiration date

How to move the expiration date ahead? How to extend the expiration date?

Shehryar Ejaz
Updated 1 year ago by Shehryar Ejaz

Billing_Refund

Plan Order Refund, SIM Card Order Refund, Bulk SIM Card Order Refund, Scheduled plans cancellation. Understanding Adyen Summary of the order pages

Samana Batool
Updated 1 year ago by Samana Batool

Join_Promo and Deals: Requests

I had a promo code, it did not work? I had a free month promo code, can I get another one? I had a deal promo code, but my device arrived late, now the promo code is expired, what do I do?

Shehryar Ejaz
Updated 1 year ago by Shehryar Ejaz

Logistics_Bulk Orders

What to do if Customer has not placed the order yet but emails us expressing intent of purchase. What to do if Customer responds to bulk compliance email sent to them by the Logistics Team

Maryam Qureshi
Updated 1 year ago by Maryam Qureshi

Logistics_Overnight Shipping

What to do if the address will not be applicable for overnight shipping

Najib Shaikh
Updated 1 year ago by Najib Shaikh

Logistics_Phone Orders Approval Protocol for current customers

How to approve Phone Orders for current customers (Protocol for Logistics Team)

Arina Vlasova
Updated 3 months ago by Arina Vlasova

Logistics_Phone Return

How to help customer to return a phone ordered from US Mobile

Maryam Qureshi
Updated 1 year ago by Maryam Qureshi

Logistics_SIM Order (Status, Reshipment, Cancellation, FREESIM Promo Code)

How to check SIM Order Status, How to cancel order and When customers need SIM Replacement

Maryam Qureshi
Updated 1 year ago by Maryam Qureshi

Logistics_Shop Page and Phone Order

What is Authorization Code? How do we approve Phone Orders?

Maryam Qureshi
Updated 1 year ago by Maryam Qureshi

Navigation_AutoPay:Request

How to manually activate AutoPay

Usman Ghani
Updated 1 year ago by Usman Ghani

Plans_Pooled Plans: Requests

How to deal with Pooled Plans on AP

Arina Vlasova
Updated 1 year ago by Arina Vlasova

Ports_Internal Port Protocol

Hot to give customer account / pin info that they need for Internal Port Out

Arina Vlasova
Updated 1 year ago by Arina Vlasova

Ports_Port In: Requests

Port In Status check. Changing phone number on a Port In request. Changing Account number or PIN on a Port In request. Canceling a Port In Request

Saad Akhtar
Updated 1 year ago by Saad Akhtar

Ports_Port Out Protocol

Hot to give customer account / pin info that they need for Port Out

Arina Vlasova
Updated 1 year ago by Arina Vlasova

Proper Verification

How to do proper verification before giving customer any sensitive info

Arina Vlasova
Updated 1 year ago by Arina Vlasova

SIM Requests - Pipefy Forms

How to place SIM Reshipment / Replacement / Complimentary Request

Maryam Qureshi
Updated 1 year ago by Maryam Qureshi

SIM_Cancellation of Services

If the customer wants to cancel the services for any line

Arina Vlasova
Updated 1 year ago by Arina Vlasova

SIM_Change of Ownership

How to transfer a line from one account to another person's account

Maryam Qureshi
Updated 1 year ago by Maryam Qureshi

SIM_Features Guide

How to change Data Speed, turn on Hotspot, Voicemail, Visual Voicemail, VoLTE, CDMALESS, Caller ID

Arina Vlasova
Updated 1 year ago by Arina Vlasova

SIM_Features Guide: GSM LTE

How to use Vcare. How to find PIN/PUK

Usman Ghani
Updated 1 year ago by Usman Ghani

SIM_Features Guide: Super LTE (Post-Paid)

How to change Data Speed, turn on Hotspot, Voicemail, Visual Voicemail, VoLTE, CDMALESS, Caller ID

Arina Vlasova
Updated 1 year ago by Arina Vlasova

SIM_Features Guide: Super LTE (Pre-Paid)

How to change Data Speed, turn on Hotspot, Voicemail, Visual Voicemail, VoLTE, CDMALESS, Caller ID

Arina Vlasova
Updated 1 year ago by Arina Vlasova

SIM_Hotline

How to block SIM from using talk/text/data

Arina Vlasova
Updated 1 year ago by Arina Vlasova

SIM_MDN Swap

How to change a phone number on the same SIM card

Arina Vlasova
Updated 1 year ago by Arina Vlasova

SIM_Manual Activation

How to restore line that was hotlined

Arina Vlasova
Updated 1 year ago by Arina Vlasova

SIM_Premium Security Features

How to enable Security features such as NeverSIMSwap, No Port Out and Account Lockdown

Arina Vlasova
Updated 8 months ago by Arina Vlasova

SIM_SIM Swap

How to transfer a specific phone number from a current, activated SIM to a new, not activated SIM

Arina Vlasova
Updated 1 year ago by Arina Vlasova

SIM_Sim Cleaning

How to clean a SIM so that it can be used by a different subscriber, or a new line can be used on the SIM Card

Arina Vlasova
Updated 1 year ago by Arina Vlasova

Testing

vishal shamnani
Updated 1 year ago by vishal shamnani

Contact