Join_Starter Kit, SIM Cards and Shipping

Maryam Qureshi Updated by Maryam Qureshi Permissioned article This article is internal and cannot be seen by public viewers.

Customer Language

How to get a free Starter Kit?

Please break down these steps and share them with customers over chat.

Here are the steps you need to get your free Starter Kit:

  1. Create your free account here.
  2. After signing in, on your dashboard - Click on Add a Line on top of your dashboard.
  3. Click on Order a Starter Kit.
  4. Click on Get your Starter Kit .
  5. On the checkout page use the promo code FREESIM to get the Kit for free.

Can't I use my existing SIM card from another carrier?

Unfortunately, no. You need a US Mobile GSM LTE SIM (the white one) to get onto our GSM network and a Super LTE SIM (Black) for Super LTE. SIM cards are programmed for the carrier they belong to and cannot gain access to any other carrier's network. 

If you're returning to US Mobile and would like to re-use your old SIM card, get in touch with us on our customer support chat. 

Can I pay for faster shipping?

Absolutely! For just $2 extra you can have the order shipped through FedEx for fasther shipping. You may also consider ordering through Amazon.

Do I get a discount for bulk SIM orders?

You get discounted pricing when you order more than 9 SIM cards (not starter kits), as shown in the table below:

# of SIM Cards






Price per SIM






Bulk pricing automatically applies when you type in # of SIMs on the order page. Click here for GSM, and here for Super LTE.

What do I get in a Starter Kit?

Super LTE SIM card, GSM LTE SIM card, SIM Card Ejector, Welcome Guide.


SIM Cards

GSM LTE - white SIM:

  • Shelf life is only 2 years.
  • SIM card can only be activated once.
  • SIM card may lose the phone number after 30 days of inactivity (non-payment of bill).

Super LTE - black SIM:

  • Shelf life is Unlimited time. Once activated, shelf life reduces to 1 year
  • SIM card once activated, can be cleaned for re-activation.
  • SIM card will lose the phone number after 50 days of inactivity.

Shipping Overview

The starter kit page has a timer to add some urgency for a customer to order soon. The timer indicates the delivery date if the customer chooses 2-Day shipping.

  • GSM and Super LTE doesn't have the fancy time.
  • The website shows 4 shipping options:
  1. USPS First Class (4-6 days) - $0.0
  2. FedEx 2 days - $2.0
  3. International - $10
  4. FedEx Standard Overnight®: Next-business-day delivery by 4:30 p.m. to U.S. businesses and by 8 p.m. to residences.
    FedEx does not deliver on weekends so if an order is shipped on Friday, it will arrive by Monday. 

Website Details

Here is what the timer looks like on the STARTER KIT page:

Starter Kit

Sample Order & Delivery Days (FedEx)

  • Ordered: Monday -> Delivers: Wednesday
  • Ordered: Thursday -> Delivers: Saturday
  • Ordered: Friday/Saturday -> Delivers: Tuesday
  • Ordered: Sunday -> Delivers: Wednesday

Cut Off Times

Order must be placed before 5 PM EST to get it in 2 business days.

Eg. if someone ordered on Monday before 6 PM EST, she/he'd get it by Wednesday. But if she/he ordered after 6 PM, she/he'll get it on Thursday.

How did we do?

Join_SIM Activation Flow

Logistics_Warranty Claims