Join_Device Compatibility

Syed Hashim Zaman Updated by Syed Hashim Zaman Permissioned article This article is internal and cannot be seen by public viewers.

Any unlocked phone or device that has a SIM card slot will most likely work with US Mobile.

Basic phones, smartphones, smartwatches, tablets, wearables, fitness trackers, GPS trackers, wireless alarm systems, and any other smart or IoT device will work with US Mobile's networks, even if it was purchased from outside the US. You can try us risk-free with our 14-day trial. 

US Mobile uses two Networks, namely:

  1. GSM LTE - Powered by T-Mobile
  2. SUPER LTE - Powered by Verizon

GSM LTE Network - Frequency Bands

Please use canned response: GSM LTE Device Compatibility- Chats

Our GSM LTE Network requires the following bands/frequencies to be able to use the following services:

  • If the device has Band 2 1900 Mhz for 2G and 3G, the customer should be able to use it for talk, text, and data.
  • If the device also possesses Band 4 1700/2100 Mhz for LTE, then in most areas the customer should be able to enjoy high-speed LTE data as well. 
A device may receive either fast HSPA (H+) or slow Edge (E) data speeds depending on the coverage.

SUPER LTE Network - Frequency Bands

Please use Canned Response: Super LTE Device Compatibility- Chats

For our Super LTE network, you will need to enter the 15-Digit IMEI Number of the customers' device on the admin portals' Verizon Validate Device Tab.

For a device to work on the SUPER LTE SIM, It should have Bands 4 and 13 and should also have HD Voice Feature.

A customer can usually find the IMEI printed on a sticker underneath the device or on the packaging. They can also dial *#06# on their device to find the IMEI Number.
It is ALWAYS better to ask for IMEI and check the comaptibility from our end

How to unlock Phones?

"US Mobile as a network provider does not unlock phones"

However, you can find the relevant details of how a customer can get their phone unlocked in this article.

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