Add-Ons_Emails to Texts

Usman Ghani Updated by Usman Ghani Permissioned article This article is internal and cannot be seen by public viewers.

Email to Texts

Email to text feature makes it easy for a customer to send texts/MMS through laptops, desktops, and tablets in situations where their phone battery has died, if they do not have a phone with them, and etc. This feature works with both PC and Mac.

Your message must be 160 characters or less, including the subject line and recipient's email address. If you write a text message that's more than 160 characters, the message will be sent as an EMS. Depending on the wireless carrier and device, the recipient may receive the message as a single message or as multiple messages in a row.

Requirements for Super LTE

  1. Please make sure that the line is configured with an active text and a data plan. You can check this on your account’s dashboard.
  2. If your data balance goes below 50 MB you will not be able to use MMS. Please make sure you have more than 50 MB data. Please buy a Top Up if required.
  3. Ensure that you have the latest software update.
  4. Make sure that Wi-Fi is turned off and Mobile Data is enabled.
  5. Please make sure that MMS Messaging/Group Messaging are turned ON on your phone.
  6. Check Data Roaming - Make sure all the roaming options are turned OFF.
  7. Check Voice & Data / Network Mode on your phone - Make sure it is set to LTE or LTE/CDMA.

Sending Texts and MMS to a phone with a Super LTE Network

  1. Compose a message as if you were sending a standard email
  2. Sending Text: In the “To” field, enter the 10-digit mobile number of the recipient followed by @vtext.com (e.g., 9495551212@vtext.com). Make sure you do not add any space, dash, or brackets between the phone numbers
  3. Sending MMS: If you are sending an MMS, i.e. you are including a multimedia attachment, like a picture or emoji, in the To field, enter the 10-digit mobile number of the recipient followed by @vzwpix.com (e.g., 9495551212@vzwpix.com), instead of @vtext.com. Note that this feature will use data and requires a text plan
  4. Send the message.

Requirements for GSM LTE

  1. Please make sure that the line is configured with an active text and a data plan. You can check this on your account’s dashboard.
  2. Please make sure you have Wi-Fi turned off and Cellular / Mobile data turned ON.
  3. Ensure that you have the latest software update.
  4. Please make sure that MMS Messaging/Group Messaging are turned ON on your phone.
  5. Check Data Roaming - Make sure all the roaming options are turned OFF.

Sending Texts and MMS to a phone with a GSM LTE Network 

  1. Compose a new Email 
  2. In the “To” field, enter the 10-digit mobile number of the recipient followed by @tmomail.net (10digitnumber@tmomail.net). Make sure you do not add any space, dash or brackets between the phone numbers
  3. Write a text message of 160 characters or less, add multimedia attachments and click “send”.
In theory, an email not including a subject line, with 160 characters or less, will be received on the phone as an SMS, but in practice, it often doesn’t come through at all. So if a customer reports not being able to receive an email to text, ask them to add a subject line to convert the message into an MMS, in which case it will come through, provided the regular MMS conditions are meant. 

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