Questions

5G UltraWide Band

5G Ultra Wide Band - FAQs. 5G UWB is currently available only on our Warp 5G Unlimited All plan and is complimentary for now. We're currently undergoing beta testing for 5G UWB and it's free for now,…

Amna Fareed
Updated 4 months ago by Amna Fareed

Add-Ons_CDMAless: FAQ

What is CDMA and why does it matter?

Arina Vlasova
Updated 1 year ago by Arina Vlasova

Add-Ons_Call Forwarding & Blocking: FAQ

How does Call Forwarding or Call Blocking Work? How to turn on / off call forwarding?

Tabraiz Bohio
Updated 1 year ago by Tabraiz Bohio

Add-Ons_Domestic Data Roaming

What is Domestic Roaming? Do we offer Domestic Roaming?

vishal shamnani
Updated 1 year ago by vishal shamnani

Add-Ons_Emails to Texts

How to send texts/MMS through laptops, desktop and tablets

Usman Ghani
Updated 1 year ago by Usman Ghani

Add-Ons_Hotspot: FAQ

How to set-up a Hotspot

Arina Vlasova
Updated 1 year ago by Arina Vlasova

Add-Ons_Other (411 Directory, Toll-free numbers)

411 Directory and other

Tabraiz Bohio
Updated 1 year ago by Tabraiz Bohio

Add-Ons_Perks

How to respond to questions about Perks

Tabraiz Bohio
Updated 1 year ago by Tabraiz Bohio

Add-Ons_Voicemail and Visual Voicemail: FAQ

How to set-up Voicemail and Visual Voicemail. How to access

Arina Vlasova
Updated 1 year ago by Arina Vlasova

Add-Ons_Wi-Fi Calling: FAQ

Typical Customers FAQ about Wi-Fi calling and some info for PSS

Tabraiz Bohio
Updated 1 year ago by Tabraiz Bohio

Add-Ons_eSIM: FAQ

What is eSIM, how to activate it, what device to use, what billing options are available

Yahya Siddique
Updated 1 year ago by Yahya Siddique

Add-Ons_eSIMs: Complimentary Data Amounts

Complimentary Data Amounts for different countries

Daniel Parker
Updated 1 year ago by Daniel Parker

Add-Ons_eSIMs: Users not on Unlimited All

Prices for eSIM access for users on custom plans, or folks who are not customers

Arina Vlasova
Updated 1 year ago by Arina Vlasova

Balance_Refreshers

Refreshers are only for Unlimited Plans (Unlimited all and Unlimited Bundles)

vishal shamnani
Updated 1 year ago by vishal shamnani

Balance_SMS Validity and Google Voice

What is the Validity Period of an SMS Message? What If a customer is complaining that minutes were used up while using Google Voice

Syed Saad Hasan
Updated 1 year ago by Syed Saad Hasan

Balance_Top-Up and Base Plan: FAQ

All about Base Plans and Top-Ups: How can customer purchase a Top-Up? Do the Top-Ups Rollover? Can customer get a refund for unused Top Ups? Can customer change base plan in the middle of the month or for the next month?

Tabraiz Bohio
Updated 1 year ago by Tabraiz Bohio

Balance_“Hotspot User” Flag and Hotspot Standalone Devices (Modem, Router etc.)

How to communicate with customers who have "Hotspot User" Flag. What is our policy around Hotspot Standalone Devices

vishal shamnani
Updated 1 year ago by vishal shamnani

Billing_Chargeback

What is a chargeback? What consequence does a chargeback have?

Arina Vlasova
Updated 1 year ago by Arina Vlasova

Billing_Invoice, Payments, Taxes and Fee

How can a customer find their order history and the invoice for their order? How is the customer billed for calls and texts? How can a customer cancel a scheduled payment? And more

Taha Khan
Updated 1 year ago by Taha Khan

General_Data Throttles and Speed: FAQ

How we throttle data speed for different networks and how we communicate it to customers

Amna Fareed
Updated 1 year ago by Amna Fareed

General_Terms and Conditions

Where can I find the terms and conditions? Reasonable Use Policy. Acceptable use. And More

Shehryar Ejaz
Updated 1 year ago by Shehryar Ejaz

Join_Coverage

Where can I check the coverage for Super LTE? Question: Where can I check the coverage for GSM LTE?

Usman Ghani
Updated 1 year ago by Usman Ghani

Join_Device Compatibility

GSM LTE and Super LTE Networks - Frequency Bands

Syed Hashim Zaman
Updated 1 year ago by Syed Hashim Zaman

Join_Networks and 5G

The US Mobile Starter Kit comes with two SIM cards. The White SIM card is meant for GSM LTE , and the black/blue one gets you access to our premium Super LTE network

Syed Hashim Zaman
Updated 1 year ago by Syed Hashim Zaman

Join_Palm

What is Palm? How to use US Mobile SIM in Palm phone?

Maryam Qureshi
Updated 1 year ago by Maryam Qureshi

Join_Phone Number

Can customer decide which phone number to get? Can customer change phone number? Will customer lose number if he/she doesn't pay the bill?

Saad Akhtar
Updated 1 year ago by Saad Akhtar

Join_Port In: FAQ

How much time is required for a number to completely transfer to US Mobile? How does the porting process look like on our website?

Saad Akhtar
Updated 1 year ago by Saad Akhtar

Join_Promo and Deals: FAQ

How Promo Codes Work. Compensation promo codes. Limits and Expiration

vishal shamnani
Updated 1 year ago by vishal shamnani

Join_Promo and Deals: Glossary

All promo codes and deals that are currently valid

Linus Lu
Updated 1 year ago by Linus Lu

Join_Promo and Deals: YouTube Collaborations

Collaborations with YouTube content creators. Video creators have their own promo codes to share with their viewers.

Arina Vlasova
Updated 1 year ago by Arina Vlasova

Join_Referral Program

What is the Referral Program? How can existing customers find their referral code to give to a friend? How can a new customer can use the referral code? And more

Syed Saad Hasan
Updated 1 year ago by Syed Saad Hasan

Join_Risk Free Trial

What is a Risk-Free Trial? How can a customer be eligible for a Risk-Free Trial?

Saad Akhtar
Updated 1 year ago by Saad Akhtar

Join_SIM Activation Flow

What are the steps to activate the US Mobile SIM card?

Saad Akhtar
Updated 1 year ago by Saad Akhtar

Join_Starter Kit, SIM Cards and Shipping

How to get a free Starter Kit? Can't I use my existing SIM card? SHIPPING OVERVIEW, SAMPLE ORDER & DELIVERY DAYS (FedEx), CUT OFF TIMES

Maryam Qureshi
Updated 1 year ago by Maryam Qureshi

Logistics_Warranty Claims

How Can customers claim Warranty

Hassan Riaz Chaudhry
Updated 1 year ago by Hassan Riaz Chaudhry

Navigation_Account / Dashboard

How can customer create / close account? How can a customer sign in to their account dashboard? What does the customer see when they log in to their account?

Saad Akhtar
Updated 1 year ago by Saad Akhtar

Navigation_Autopay

What is Autopay and how can a customer enable it? What to do if an Auto Pay Payment fails?

Saad Akhtar
Updated 1 year ago by Saad Akhtar

Navigation_Not receiving emails

How to adjust the unsubscribe preferences

Syed Hashim Zaman
Updated 1 year ago by Syed Hashim Zaman

Navigation_Renew / Cancel Plan

How to renew or cancel the plan. How to renew the expired line plan. How to renew an expired line not displaying on the dashboard

Usman Ghani
Updated 1 year ago by Usman Ghani

Navigation_Snooze/Unsnooze Line

Snoozing a Line. Please use canned response: Snooze Intro- Chats. Snoozing a plan means that the line is put on “sleep” till the customer reactivates it. If a plan is snoozed, the line is retained by…

Maryam Qureshi
Updated 1 year ago by Maryam Qureshi

Navigation_Usage Analytics

Do we provide usage analytics? How to navigate to Usage Analytics?

Shehryar Ejaz
Updated 1 year ago by Shehryar Ejaz

Plans_Autopilot AI

What is Autopilot AI? How does it work?

Shehryar Ejaz
Updated 1 year ago by Shehryar Ejaz

Plans_Family Plans (Multi-line Discounts)

How can customer get a family plan if he/she doesn't have any lines with US Mobile? Can we bill each line separately? and More

Shehryar Ejaz
Updated 1 year ago by Shehryar Ejaz

Plans_Pooled Plans: FAQ

What are Pooled Plans and How Pooled Plans work

Amna Fareed
Updated 1 year ago by Amna Fareed

Plans_Selection and Pricing

Both our GSM LTE and SUPER LTE Networks support Custom and Unlimited Plans

vishal shamnani
Updated 1 year ago by vishal shamnani

Ports_Internal Port: FAQ

How to help customer to Transfer a phone number from GSM LTE to Super LTE or vice versa

Saad Akhtar
Updated 1 year ago by Saad Akhtar

SIM_SIM PIN

Can I set up my own SIM PIN?. Yes! You can set up your own SIM PIN. You will need a default SIM PIN to set up your own custom. What is my default SIM PIN?. Default sim pin for Super LTE sim is 1111 a…

vishal shamnani
Updated 1 year ago by vishal shamnani

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