Ports_GSM LTE PORT-IN Errors

Saad Akhtar Updated by Saad Akhtar Permissioned article This article is internal and cannot be seen by public viewers.

GSM LTE PORT-IN Errors:

  • RESOLUTION REQUIRED:

The request isn’t entertained yet by the previous carrier. Customer can request his previous carrier to expedite the port process.

  • ACCOUNT_NUM_REQ_OR_INCORRECT:

Provided ‘Account Number’ is incorrect. Guide the customer using the following article to obtain the correct account information from their previous carrier.

  • PASS_PIN_REQ_OR_INCORRECT:

Provided PIN is incorrect. Guide the customer using the following article to obtain the correct account information from their previous carrier.

  • MDN_NOT_FOUND:

The phone number is currently not active.

  • Invalid MDN/MSISDN:

It is not a 10 digit number / not a US number.

  • 1P-OTHER_REASON:

The current carrier has multiple port request in the system for the same phone number. Please ask the porting team to escalate this to PWG.

  • PORTIN REQUEST NOT FOUND FOR THE MSISDN:

The port request has not been submitted successfully due to error or omission in the information. Special characters are not allowed in any of the fields, so check for them, correct the port request by clicking Modify, then Resubmit. If this does not sort out the issue then ask the porting team to escalate the port request to PWG.

  • ZIP_CODE_INCORRECT:

The provided ZIP Code doesn’t match the one in the previous carrier’s system. Need to update the City, State and the ZIP Code and resubmit the port request.

  • 6C-CUST_INFO_NO_MATCH:

The customer needs to re-confirm the complete porting information from their previous carrier.

  • MSISDN not eligible for PORTIN:

The customer needs to check with their previous carrier. Could be the number is not in service, under contract, in debt or the carrier doesn't allow porting. Please ask the porting team to escalate this to PWG for getting more assistance with this.

  • RESOLUTION REQUIRED: 6P-MDN HAS SERVICE PROVIDER PORT PROTECTION:

Suggests a PIC freeze or something similar, indicating the old service provider has a restriction on the number specifically intended to prevent the number from being ported out. Please ask customer to contact their previous carrier and get the restriction removed.

  • RESOLUTION REQUIRED::VALID CONFIRM OR RESOLUTION REQUIRED RES:

It means that the port has been modified and resubmitted without a valid response yet from the old service carrier. Please ask the porting team to escalate this to PWG.

  •  INPROGRESS::6G-PORT COMPLEXITY (When External Port)

We are seeing no response from the previous carrier on the port request. Please ask customer to reach out to the previous carrier and ask them to check the port in request and respond to it accordingly.

  • INPROGRESS::6G-PORT COMPLEXITY (When Internal Port Super LTE - GSM LTE)

Please ask the porting team to check the port out request of the number on Super LTE and after the verification get the number released. After the number is released from Super LTE Network it will activate on the GSM LTE Network.

  • INPROGRESS::B2-DDD_T PORT WINDOW SHOULD PROVIDE 2 HOURS

Please ask the porting team to escalate this to PWG. Respond customer accordingly.

  • INPROGRESS::B2-VALID CONFIRM OR RESOLUTION REQUIRED RES

This error typically indicates we are awaiting a response on the port request from the previous carrier. But also ask the porting team to escalate this to PWG as sometimes this error can occur due to other reasons.

  • RESOLUTION REQUIRED::1M-REQUESTED DUE DATE LESS THAN PUBLISHED INTERVAL

Please ask the porting team to escalate this to PWG. Respond customer accordingly.

  • RESOLUTION REQUIRED::1N-DUE DATE AND TIME CANNOT BE MET/6E-DUE DATE CAN'T BE MET/6F-DUE TIME CAN'T BE MET
    Please ask the porting team to escalate this to PWG in order to know the expected Due Date for the completion of the port request. Respond to the customer accordingly.
  • RESOLUTION REQUIRED::1P-REMOVE NUMBER LOCK ON VERIZON ACCOUNT

This error indicates that the previous carrier has placed a restriction on the porting the line out of their system. Please ask the customer to reach out to the previous carrier and ask them to lift the restriction from their end.

  • RESOLUTION REQUIRED::6B-FRAUD PROTECTION/CUSTOMER ACTION REQUIRED

This error appears when there is a restriction on the number being ported out from the original service provider, please ask the customer to contact their previous carrier to have them lift the restriction and if possible, manually release the line to expedite the process.

  • RESOLUTION REQUIRED::6D-MDN NOT ACTIVE

The phone number is currently not active with the previous carrier, please ask the customer to reach out to their previous carrier to get the number activated in order to continue the porting process with us.

  • RESOLUTION REQUIRED::6M-CONFIRMED PORT REQUEST PENDING FROM ANOTHER LOCAL PROVIDER

This error indicates that another request for the exact same number has also been submitted with another provider. Please ask the customer to reach out to the other provider to get that request cancelled from their end in order to continue porting in with us.

  • RESOLUTION REQUIRED::6N-PORT REQUEST ALREADY PENDING - DUPLICATE REQUEST
    This error indicates that another request for the exact same number has also been submitted, with one request on the white, GSM LTE SIM card and another on the black, Super LTE SIM. Reach out to the customer and confirm from them on which of our Network do they want to port in their number and cancel the other port request with logging a refund of the order purchased on it.
  • RESOLUTION REQUIRED::8E-FIRST_NAME_REQ_OR_INCORRECT / 8F-LAST_NAME_REQ_OR_INCORRECT
    It seems the First Name or Last Name, is incorrect, and does not reflect the information in the database of your previous carrier. Please ask the customer to reach out to their previous carrier to confirm the correct information.

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