Device Features
Call blocking
Call blocking refers to the ability to block specific numbers from calling you. We don't yet offer the ability to block unwanted callers at a network level, but you still have many other options. Som…
Call forwarding
With this feature, you can forward incoming calls to another phone number, including your home or office. There are 2 options for forwarding calls: Forward all calls. Forward calls only when you don'…
Can I switch to a different phone later?
Yes, you can! If your new phone is unlocked and compatible with US Mobile just move the SIM card from your old device to the new one. If the SIM card size is different you can easily adjust them up a…
How Do I Set Up WiFi Calling for iPhones?
Setting up Wi-Fi calling on iOS for any iPhone is straightforward and easy. Follow the steps below to enable WiFi calling on your iPhone. How to turn on WiFi Calling on your iPhone. To set up Wi-Fi c…
How can I adjust my phone's ring time?
Adjusting the length of time a call will ring before being routed to voicemail is only possible on GSM LTE. From your cell phone, dial **61*18056377243**seconds# where seconds is the length of time t…
How can I get my phone unlocked?
Most phone manufacturers sell their phones unlocked. This means they can be used on multiple networks. Traditional carriers, on the other hand, lock their phones. This means that you can only use the…
How can I set up a hotspot?
Setting up a Hotspot or tethering lets you share the cellular data connection of your device with other devices when you don’t have access to a Wi-Fi network. Before setting up a hotspot on your devi…
How do I Set Up WiFi Calling on Android?
Setting up Wi-Fi calling on Android is easy. Follow the steps below to enable WiFi calling on your Android device. How to turn on WiFi Calling. To set up Wi-Fi calling on most Android phones: Go to W…
How do I access my voicemail?
Accessing your Voicemail. GSM LTE. Call 123 to connect to your voicemail. Press 1 to listen to unread messages. If you wish to replay a message, press 1 Press # to skip to the next message. Press 7 t…
How do I insert the SIM into my phone?
A SIM card is a chip inside your phone that stores information and connects you to a wireless network. This lets you easily switch carriers by changing your SIM. But do you know how to insert your SI…
How do I set up my voicemail / visual voicemail?
Setting up voicemail accounts on your US Mobile line is quick and simple. It simple, and only takes a few minutes! Follow the steps below to set up Voicemail Setting up voicemail on GSM LTE. Call 123…
I don't have a phone. What do I do?
We have a wide range of new and unlocked devices – from basic phones to smartphones to tablets – in our store. Buying an unlocked phone may appear to cost more up front, but keep in mind that if you…
I forgot my voicemail password
If you don't remember what your voicemail password is, you'll need to reset it. Follow the steps below for each network to get it updated. GSM LTE. Simply dial #PWD# (#793#) from your phone. Your pas…
Is my device compatible with US Mobile?
At US Mobile, we currently offer two networks that customers can choose from GSM LTE (the white SIM card) and Super LTE (the black SIM card). Each has its own compatibility, coverage, and list of ava…
My Caller ID is incorrect
If people report seeing someone else's name on their phone when you call them, it might be that your Caller ID is incorrect. This can happen if the number you were assigned at activation originally b…
Will US Mobile SIM cards fit in my phone?
All US Mobile SIM cards are 3-in-1, which means that every SIM Card can be broken into three different sizes; mini, micro and nano and fit into any type of device. For reference: Mini-SIM: The Mini,…
Will my phone work with US Mobile?
Any unlocked phone or device that has a SIM card slot will most likely work with US Mobile. Here are the devices that can work with us: Basic phones. Smartwatches. Tablets. Wearables. Fitness tracker…
